Depot Manager & Guest Experience Lead

Sierra Railroad Company; Fort Bragg (CA); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid holidays

Paid sick leave

Paid time off

Job summary

Mendocino Railway in Fort Bragg, CA seeks a Depot Manager / Retail Lead to oversee depot operations, ticketing, and guest services. This full-time role requires evening, weekend, and holiday work.

You will supervise the ticketing, retail and passenger service teams, manage inventory for events, coordinate staff training with the Retail Manager, and ensure safety and guest satisfaction.

Qualifications

• High school diploma or equivalent.
• 3+ years in customer service, hospitality front desk, retail, or similar.
• Experience supervising and leading a team.
• Able to work nights, weekends, holidays, and early mornings.
• Pre-employment drug screen (excluding cannabis) and criminal background check.
• Ability to work with large staff in close quarters in fast paced environment.
• Strong organizational skills with excellent attention to detail.
• Must be reliable, punctual, and professional in appearance and demeanor.

Responsibilities

• Supervise ticketing, retail, and passenger service teams.
• Maintain inventory and supplies for events and tours.
• Coordinate staffing, training, and event prep with Retail Manager.
• Keep event teams updated on ridership and ticket sales details for each event.
• Ensure expenditures stay within budgetary guidelines and enforce safety policies.

Skills

Customer service

Team leadership

Microsoft Office

POS systems

Attention to detail

Problem solving

English proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Mendocino Railway in Fort Bragg, CA seeks a Depot Manager / Retail Lead to oversee depot operations, ticketing, and guest services. This full-time role requires evening, weekend, and holiday work.

You will supervise the ticketing, retail and passenger service teams, manage inventory for events, coordinate staff training with the Retail Manager, and ensure safety and guest satisfaction.