Part-Time Practice Support Specialist - Medical Office

UnitedHealth Group; Braintree (MA); On-site; USD 25,000 - 44,000; Part time

Job summary

UnitedHealth Group is hiring a Part-Time Practice Support Assistant in Braintree, MA. The role focuses on supporting the medical team with scheduling, patient data handling, and high-quality customer service in a fast-paced internal medicine setting.

Responsibilities include onboarding and training, appointment management, referral tracking, and collaboration with supervisors to optimize workflow. The position offers a pathway to develop in a supportive, mission-driven environment.

Qualifications

• High School Diploma or GED
• 1+ year of customer service or healthcare experience

Responsibilities

• Serve as a role model and mentor for support staff
• Manage complex scheduling tasks, including appointment booking and patient outreach
• Ensure accurate data collection and reporting, handle follow-up activities and referral tracking
• Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction
• Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes
• Complete and process forms, prior authorizations, prescription renewals, and other documentation
• Collaborate with supervisors on coverage and workflow; lead huddles as needed
• Participate in quality improvement initiatives and special projects

Skills

Customer service

Healthcare experience

Education

High School Diploma or GED

Tools

Epic

Scheduling software

Job description

UnitedHealth Group is hiring a Part-Time Practice Support Assistant in Braintree, MA. The role focuses on supporting the medical team with scheduling, patient data handling, and high-quality customer service in a fast-paced internal medicine setting.

Responsibilities include onboarding and training, appointment management, referral tracking, and collaboration with supervisors to optimize workflow. The position offers a pathway to develop in a supportive, mission-driven environment.