Part-Time Medical Practice Support Specialist

NaviHealth; Braintree (MA); On-site; USD 25,000 - 44,000; Part time

Benefits offered by this job

Comprehensive benefits

401k plan

Stock purchase plan

Job summary

Optum, part of UnitedHealth Group, is hiring a Practice Support Assistant in Braintree, MA. This part-time position (24 hours, 3 x 8-hour shifts 7:30am–4pm EST) supports the Internal Medicine team with onboarding, scheduling, data collection and patient outreach, while delivering excellent customer service.

Requirements include a High School Diploma or GED and 1+ year in healthcare or customer service; preferred Associate’s in Medical Office Administration and proficiency with Microsoft Office,

Qualifications

• High School Diploma or GED required.
• 1+ years of customer service or healthcare experience.
• Preferred: Associate’s Degree in Medical Office Administration.
• Proficiency in Microsoft Office, scheduling software, and EPIC (or equivalent) EMR.

Responsibilities

• Serve as role model and mentor for support staff; assist with onboarding and training.
• Manage complex scheduling tasks, including appointment booking and patient outreach.
• Ensure accurate data collection and reporting, handle follow-up activities and referral tracking.
• Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction.
• Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes.
• Complete and process forms, prior authorizations, prescription renewals, and other documentation.
• Collaborate with supervisors on coverage and workflow; lead huddles as needed.
• Participate in quality improvement initiatives and special projects.

Skills

Customer service

Communication

Healthcare knowledge

Education

High School Diploma or GED

Associate’s Degree in Medical Office Administration

Tools

Microsoft Office

Scheduling software

EPIC EMR

Job description

Optum, part of UnitedHealth Group, is hiring a Practice Support Assistant in Braintree, MA. This part-time position (24 hours, 3 x 8-hour shifts 7:30am–4pm EST) supports the Internal Medicine team with onboarding, scheduling, data collection and patient outreach, while delivering excellent customer service.

Requirements include a High School Diploma or GED and 1+ year in healthcare or customer service; preferred Associate’s in Medical Office Administration and proficiency with Microsoft Office,