Part-Time Pet Resort CSR – Elevate Guest Experience & Sales

Luxury Pet Hotel Investment; Troy (MI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

401(k)

Health, dental, and vision

Flexible scheduling

Training & development

Employee discounts

Job summary

K9 Resorts is seeking a Part-Time Customer Service Representative in Troy, MI to deliver exceptional guest experiences for our luxury pet care resort. You will drive guest services, conversions, and community engagement while representing the brand with enthusiasm.

Ideal candidates demonstrate a passion for dogs, strong sales acumen, and excellent communication. Office scheduling tools proficiency and weekend/holiday availability are required for success in a fast-paced team environment.

Qualifications

• Passion for dogs and understanding of pet parent expectations.
• Strong sales mindset with confidence in closing and upselling services.
• Excellent communication and multitasking skills.
• Ability to thrive in a fast-paced, team-driven environment.
• Tech-friendly (POS systems, scheduling, Microsoft Office).
• Weekend availability required.
• Holiday availability required.

Responsibilities

• Deliver 5-Star service at every interaction—phone, in-person, and email
• Convert inquiries into reservations and tours into enrollments
• Confidently recommend services, packages, and upgrades tailored to each pet
• Lead engaging tours showcasing our luxury facility and standards
• Serve as a brand ambassador at local events and community outreach
• Represent K9 Resorts at community events, festivals, farmers markets, and local partnerships

Skills

Dog passion

Sales mindset

Communication

Multitasking

POS systems

Weekend availability

Holiday availability

Tools

Microsoft Office

Scheduling software

Job description

K9 Resorts is seeking a Part-Time Customer Service Representative in Troy, MI to deliver exceptional guest experiences for our luxury pet care resort. You will drive guest services, conversions, and community engagement while representing the brand with enthusiasm.

Ideal candidates demonstrate a passion for dogs, strong sales acumen, and excellent communication. Office scheduling tools proficiency and weekend/holiday availability are required for success in a fast-paced team environment.