K9 Resorts Part-Time Customer Service Representative

K9 Resorts Luxury Pet Hotel; Emerson (NJ); On-site; USD 20,664 - 26,174; Part time

Benefits offered by this job

401(k) with company participation

Paid time off

Flexible scheduling

Training & development programs

Employee discounts and perks

Job summary

K9 Resorts Luxury Pet Hotel in Emerson, NJ is seeking a Customer Service Representative to drive guest experience and business growth at our luxury resort. This part-time role operates as hourly non-exempt, with weekend and holiday availability required.

You will handle phone, in-person, and email interactions, lead tours, upsell services, manage check-in/out, and help maintain top-tier standards for our canine guests. Training and employee discounts are included.

Qualifications

• Passion for dogs and understanding of pet parent expectations.
• Strong sales mindset with ability to close and upsell services.
• Excellent communication and multitasking skills.
• Thrive in a fast-paced, team-driven environment.
• Tech-savvy with POS systems and scheduling tools.
• Weekend and holiday availability required.

Responsibilities

• Deliver 5-Star service at every interaction—phone, in-person, and email.
• Convert inquiries into reservations and tours into enrollments.
• Confidently recommend services, packages, and upgrades tailored to each pet.
• Lead engaging tours showcasing our luxury facility and standards.
• Assist with check-in/out, care instructions, and basic pet care tasks.
• Monitor pet health and behavior, escalating concerns immediately.
• Maintain cleanliness and sanitation standards throughout the resort.

Skills

Customer service

Sales mindset

Excellent communication

Multitasking

Tech-savvy

Weekend and holiday availability

Tools

POS systems

Scheduling software

Microsoft Office

Job description

Customer Service Representative

LPHI | K9 Resorts

FLSA: Part-Time Hourly Non-Exempt

What You’ll Do

As a CSR, you’re not just working the front desk—you’re driving the guest experience and business growth.

Client Experience & Sales

• Deliver 5-Star service at every interaction—phone, in-person, and email
• Convert inquiries into reservations and tours into enrollments
• Confidently recommend services, packages, and upgrades tailored to each pet
• Lead engaging tours showcasing our luxury facility and standards
• Serve as a brand ambassador at local events and community outreach

Pet Care & Operations

• Check pets in/out and ensure accurate accommodations and care instructions
• Document feeding, medications, and special instructions with precision
• Assist with daycare, play sessions, and basic pet care tasks
• Monitor pet health and behavior, escalating concerns immediately
• Maintain cleanliness and sanitation standards throughout the resort

What We’re Looking For

• Passion for dogs and understanding of pet parent expectations
• Strong sales mindset with confidence in closing and upselling services
• Excellent communication and multitasking skills
• Ability to thrive in a fast-paced, team-driven environment
• Tech-comfortable (POS systems, scheduling, Microsoft Office)
• Weekend and holiday availability required

What You’ll Get

• 401(k) with company participation
• Paid time off
• Flexible scheduling
• Training & development programs
• Employee discounts and perks

Why K9 Resorts?

This role sets the tone for every guest experience. If you’re someone who loves people and pets—and knows how to turn great service into lasting relationships—you’ll thrive here.