K9 Resorts Part-Time Customer Service Representative

K9 Resorts; Greenwich (CT); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

401(k) with company participation

Paid time off

Flexible scheduling

Training & development programs

Employee discounts and perks

Job summary

K9 Resorts Stamford is seeking a friendly and energetic Customer Service Representative to manage front desk tasks, drive bookings, and deliver outstanding care for our canine guests. You’ll convert inquiries to reservations, upsell services, and lead tours of our luxury resort.

Join a high-energy team that values guest experience, teamwork, and a passion for pets. Weekend shifts and strong communication are essential to success in this role.

Qualifications

• Excellent customer service and communication at front desk.
• Strong sales mindset with ability to upsell.
• Ability to multitask in a fast-paced environment.
• Weekend and holiday availability.

Responsibilities

• Greet guests, handle check-in/out, and manage reservations.
• Upsell services and tours to guests.
• Present tours of our facility and programs.
• Maintain clean, organized front desk and assist with events.

Skills

Customer service

Sales mindset

Communication

Multitasking

Tech-savvy

POS systems

Scheduling tools

Microsoft Office

Tools

POS systems

Scheduling software

Microsoft Office

Job description

Customer Service Representative

LPHI | K9 Resorts Stamford

FLSA: Part-Time Hourly Non-Exempt

At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts combine premium boarding, daycare, and grooming with unmatched customer service. We’re looking for a high-energy, sales-driven Customer Service Representative to be the face of our brand and create unforgettable client experiences.

What You’ll Do

As a CSR, you’re not just working the front desk—you’re driving the guest experience and business growth.

Client Experience & Sales

• Deliver 5-Star service at every interaction—phone, in-person, and email
• Convert inquiries into reservations and tours into enrollments
• Confidently recommend services, packages, and upgrades tailored to each pet
• Lead engaging tours showcasing our luxury facility and standards
• Serve as a brand ambassador at local events and community outreach

Pet Care & Operations

• Check pets in/out and ensure accurate accommodations and care instructions
• Document feeding, medications, and special instructions with precision
• Assist with daycare, play sessions, and basic pet care tasks
• Monitor pet health and behavior, escalating concerns immediately
• Maintain cleanliness and sanitation standards throughout the resort

What We’re Looking For

• Passion for dogs and understanding of pet parent expectations
• Strong sales mindset with confidence in closing and upselling services
• Excellent communication and multitasking skills
• Ability to thrive in a fast-paced, team-driven environment
• Tech-comfortable (POS systems, scheduling, Microsoft Office)
• Weekend and holiday availability required

What You’ll Get

We take care of our team so they can take care of our guests:

• 401(k) with company participation
• Paid time off
• Flexible scheduling
• Training & development programs
• Employee discounts and perks

Why K9 Resorts?

This role sets the tone for every guest experience. If you’re someone who loves people and pets—and knows how to turn great service into lasting relationships—you’ll thrive here.