Part-Time Pet Hospital CSR — Caring Client & Patient Support

Good Shepherd Pet Hospital; Odessa (FL); Sur place; USD 21 000 - 25 000; Temps partiel

Résumé du poste

Good Shepherd Pet Hospital in Odessa, FL is seeking a part-time Customer Service Representative. The CSR is the first and last point of contact, delivering compassionate client service and supporting the medical team.

Responsibilities include greeting clients, scheduling appointments, explaining medical estimates and discharge instructions, handling payments, and coordinating with veterinarians and technicians to ensure smooth patient care.

Qualifications

• Previous experience in a veterinary CSR or similar setting preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic understanding of veterinary terminology or willingness to learn.

Responsabilités

• Greet clients and patients warmly in person or over the phone.
• Schedule appointments and manage patient flow.
• Communicate medical information, estimates, and discharge instructions clearly.
• Process payments, maintain medical records, and handle client accounts.
• Coordinate with veterinarians and technicians to support patient care.
• Handle stressful or emotional situations with empathy and professionalism.

Connaissances

Communication skills

Interpersonal skills

Multitasking

Veterinary terminology

Outils

Practice management software

Description du poste

Good Shepherd Pet Hospital in Odessa, FL is seeking a part-time Customer Service Representative. The CSR is the first and last point of contact, delivering compassionate client service and supporting the medical team.

Responsibilities include greeting clients, scheduling appointments, explaining medical estimates and discharge instructions, handling payments, and coordinating with veterinarians and technicians to ensure smooth patient care.