CSR

Good Shepherd Pet Hospital; Odessa (FL); On-site; USD 21,000 - 25,000; Part time

Job summary

Good Shepherd Pet Hospital in Odessa, FL is seeking a part-time Customer Service Representative. The CSR is the first and last point of contact, delivering compassionate client service and supporting the medical team.

Responsibilities include greeting clients, scheduling appointments, explaining medical estimates and discharge instructions, handling payments, and coordinating with veterinarians and technicians to ensure smooth patient care.

Qualifications

• Previous experience in a veterinary CSR or similar setting preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic understanding of veterinary terminology or willingness to learn.

Responsibilities

• Greet clients and patients warmly in person or over the phone.
• Schedule appointments and manage patient flow.
• Communicate medical information, estimates, and discharge instructions clearly.
• Process payments, maintain medical records, and handle client accounts.
• Coordinate with veterinarians and technicians to support patient care.
• Handle stressful or emotional situations with empathy and professionalism.

Skills

Communication skills

Interpersonal skills

Multitasking

Veterinary terminology

Tools

Practice management software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CSR

Part Time Customer Service Rep Good Shepherd Pet Hospital, Odessa, FL, US

Salary Range: $15.00 To $18.00 Hourly

Good Shepherd Pet Hospital is a compassionate, team-oriented veterinary practice dedicated to providing high-quality medical care and exceptional client service. We believe our CSRs are the heart of our hospital—supporting clients, patients, and the medical team every day.

Position Summary

The Veterinary Medical Client Service Representative (CSR) is the first and last point of contact for our clients. This role combines excellent customer service skills with veterinary medical knowledge to ensure a positive experience for pets and their people.

Key Responsibilities

Greet clients and patients warmly, in person and over the phone

Schedule appointments and manage patient flow

Communicate medical information, estimates, and discharge instructions clearly and compassionately

Process payments, maintain accurate medical records, and handle client accounts

Coordinate with veterinarians and technicians to support patient care

Handle stressful or emotional situations with empathy and professionalism

Qualifications

Previous experience as a veterinary CSR or in a veterinary medical setting preferred

Strong communication and interpersonal skills

Ability to multitask in a fast-paced environment

Basic understanding of veterinary terminology and procedures (or willingness to learn)

Proficiency with practice management software is a plus

Compassion for animals and their owners is essential

Good Shepherd Pet Hospital is a compassionate, team-oriented veterinary practice dedicated to providing high-quality medical care and exceptional client service. We believe our CSRs are the heart of our hospital—supporting clients, patients, and the medical team every day.

Position Summary

The Veterinary Medical Client Service Representative (CSR) is the first and last point of contact for our clients. This role combines excellent customer service skills with veterinary medical knowledge to ensure a positive experience for pets and their people.

Key Responsibilities

• Greet clients and patients warmly, in person and over the phone
• Schedule appointments and manage patient flow
• Communicate medical information, estimates, and discharge instructions clearly and compassionately
• Process payments, maintain accurate medical records, and handle client accounts
• Coordinate with veterinarians and technicians to support patient care
• Handle stressful or emotional situations with empathy and professionalism

Qualifications

• Previous experience as a veterinary CSR or in a veterinary medical setting preferred
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Basic understanding of veterinary terminology and procedures (or willingness to learn)
• Proficiency with practice management software is a plus
• Compassion for animals and their owners is essential

Typical schedule will be Tues/Thurs/Fri 2-6, Wed 9-5 and Saturdays 8-4 (possible rotation).
Average hours 20-28