Part-Time Peer Mentor - State

Lone Star College; Houston (TX); On-site; USD 18,434 - 26,254; Full time

Job summary

Lone Star College in Houston seeks a dedicated student mentor to guide peers through higher education steps, including FAFSA and Apply Texas, and to share financial aid options and resources. This role centers on one-on-one student interactions and helping a diverse student body navigate their college journey.

The position requires strong customer service, communication, and data-recording skills, with basic office software proficiency, within a campus setting.

Qualifications

• Customer service and interpersonal skills are essential.
• Strong organizational abilities and attention to detail are required.
• Proficiency with Word, Excel, PowerPoint, and Access is preferred.

Responsibilities

• Mentor and advise students about higher education and financial aid processes.
• Assist with FAFSA applications and Apply Texas submissions.
• Provide high-level information and resources to students and engage diverse groups.

Skills

Customer service

Interpersonal skills

Organizational skills

Analytical and problem solving skills

Communication skills

General office procedures

Office software proficiency

Education

High School diploma or GED

Currently enrolled Lone Star student

Job description

Commitment to Mission

A commitment to uphold the Mission of Lone Star College (LSC) and to demonstrate positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

• One LSC
• Student Focused
• Own It
• Foster Belonging
• Cultivate Community
• Choose Learning

Job Description

Purpose and Scope

This position will mentor and advise students about higher education, including the financial aid process, completing FAFSA applications, and the Apply Texas application. The mentor will also provide financial aid options, assist students with finding and utilizing appropriate resources, and provide high-level information. The role involves interacting one‑on‑one with students and potentially with a high volume of customers, and working with and assisting diverse groups.

Essential Job Functions

• Filing
• Copying
• Faxing
• Provide general information related to the department
• Record maintenance, preparation and review of forms, data entry
• Provide handouts and/or forms to customers
• Maintain inventory
• Set up Financial Aid equipment (such as go‑center computers)
• Event preparation and support
• Collect and record data
• Maintain knowledge of multiple programs
• Provide limited technology support to end users
• Interpret regulations and policies
• Maintain and/or process records

Knowledge, Skills and Abilities

• Customer service
• Interpersonal skills
• Organizational skills
• Analytical and problem solving skills
• Communication skills (written and oral)
• Working knowledge of general office procedures and practices
• Proficiency with one or more office software (Word, Excel, PowerPoint, Access)

Physical Abilities

The work is sedentary. Typically, the employee sits comfortably to do the work. There may be some walking, standing, bending, carrying of light items such as papers, books or small parts, or driving an automobile. No special physical demands are required to perform the work.

Work Schedule and Conditions

• Equipment used includes a PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed in a climate‑controlled office with minimal exposure to safety hazards

Required Qualifications

• High School diploma or GED
• Must be a currently enrolled Lone Star student pursuing a course of study

Salary

Hiring salary is $16.22.

Benefits

By joining our institution, you will enjoy a supportive, collegial work environment, excellent work/life balance and more.

Legal Information

Lone Star College participates in the E‑Verify program, under which Lone Star College provides the federal government with information from each new employee’s Form I‑9 to confirm that the employee is authorized to work in the United States. More information on the E‑Verify program is available at www.dhs.gov/E‑Verify.

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.