Patient Service Representative

Prevea Health; Green Bay (WI); On-site; USD 1,928,640 - 3,030,720; Part time

Job summary

Prevea Health in Green Bay, Wisconsin, is hiring a Back Patient Service Representative for nights and weekends at the East Mason location. The role welcomes, registers, and schedules patients, acting as a liaison between patients and medical staff, ensuring a friendly first impression across in person, phone, or through MyPrevea.

This casual, part-time position requires 18 hours per week, is not benefits eligible, and emphasizes exceptional customer service, strong communication, and the ability

Qualifications

• High School Diploma or GED required.
• 1-3 years experience in customer service, insurance and/or healthcare setting preferred.

Responsibilities

• Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
• Obtain and confirm accurate demographic and insurance coverage information.
• Route medical inquiries, complaints & messages to appropriate parties.
• Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
• Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
• Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues.
• Schedule and confirm patient appointments.
• Provide accurate daily batch and/or deposits to appropriate staff for processing.

Skills

Telephone skills

Computer skills

Customer service

Empathy

Multi-tasking

Education

High School Diploma/GED

Tools

MyPrevea

Job description

Back Patient Service Representative - Nights & Weekends (East Mason)

Location: East Mason-009, Green Bay, Wisconsin. This is a casual position requiring 18 hours per week and is not benefit eligible.

Job Summary

The Patient Service Representative (PSR) role at Prevea Health is responsible for welcoming, registering, and scheduling patients and/or visitors in a friendly and positive manner. The PSR acts as a liaison between patients and medical staff, creating a positive first impression for anyone who uses Prevea Health services, whether over the phone, in person, or through MyPrevea.

Responsibilities

• Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
• Obtain and confirm accurate demographic and insurance coverage information.
• Route medical inquiries, complaints & messages to appropriate parties.
• Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
• Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
• Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues.
• Schedule and confirm patient appointments.
• Provide accurate daily batch and/or deposits to appropriate staff for processing.

Education Qualifications

High School Diploma and/or GED required.

Experience Qualifications

1-3 years experience in customer service, insurance and/or healthcare setting preferred.

Skills and Abilities

• Display proficient telephone and computer skills with clear and professional speaking abilities.
• Provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
• Be empathetic and responsive to patient needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance.
• Efficiently multi-task and adapt to fast‑paced environments with frequently changing protocols and processes.
• Effectively and positively interact with staff members throughout the company, promoting teamwork.

Prevea is an Equal Employment Opportunity/Affirmative Action employer.