Patient Service Specialist-Gastroenterology- Full Time

Guthrie; Town of Ithaca (NY); Vor Ort; USD 24.000 - 33.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

Health coverage

PTO accrual

Retirement plan

Career development

Tuition assistance

Wellness resources

Zusammenfassung

Guthrie is seeking a Patient Service Specialist for Gastroenterology in Ithaca, NY. This full-time role focuses on front-office operations, patient registration, and providing exceptional service to patients.

You will be part of a dedicated team supporting clinical staff, ensuring accurate data, smooth patient flow, and a welcoming environment in a fast-paced medical practice.

Qualifikationen

• High School diploma/GED required.
• Graduation from a Medical Office Assistant school preferred.

Aufgaben

• Greet patients in a courteous, professional, and timely manner.
• Answer telephones and manage messages per Guthrie standards.
• Schedule and maintain patient appointments electronically; verify information.
• Register patients; review and correct demographics and insurance details.
• Verify eligibility with major insurers and complete related forms.
• Collect copayments, deductibles, deposits, or balances at registration.
• Daily cash-out and balancing according to policy.
• Coordinate with patients, physicians, hospital staff, and departments; inform of delays.
• Maintain confidentiality of patient health information (HIPAA).
• Participate in quality initiatives and other duties as assigned.

Kenntnisse

Customer service

Front office

Communication skills

Time management

Detail oriented

Teamwork

Ausbildung

High School diploma/GED

Medical Office Assistant school (preferred)

Tools

Computers

Jobbeschreibung

Patient Service Specialist - Gastroenterology- (Full-Time)

Deliver Exceptional Patient Experiences at the Front Door of Care

Gastroenterology is seeking a Full- Time Patient Service Specialist to join our dedicated team serving the Ithaca, Triphammer, NY location. This role is perfect for someone who enjoys helping people, thrives in a fast- paced environment, and wants to grow within a respected healthcare organization.

The Patient Service Specialist provides daily front-office support, ensuring smooth patient flow, accurate registration, and exceptional customer service. This role is essential in creating a welcoming environment, supporting clinical teams, and maintaining accurate patient information in a fast- paced medical practice.

Your Workday:

Full-time position Typical hours: Monday - Friday 8 -5

What You’ll Receive

• - Competitive compensation
• - Comprehensive health coverage
• - Immediate PTO accrual
• - Retirement plan with employer contributions
• - Career development and advancement opportunities
• - Tuition assistance programs
• - Employee wellness and support resources

Recognized Excellence:

• - Forbes Best Employers for Healthcare Professionals – 2025
• - Newsweek: America’s Greatest Workplaces – 2025/2026
• - Becker’s Best Places to Work – 2024, 2025

About Triphammer GI :

Guthrie Gastroenterology cares for patients with digestive tract disorders, liver disease, and conditions affecting the esophagus, stomach, intestines, pancreas, gallbladder, and biliary tract. The department also emphasizes cancer screening and prevention, helping patients receive early diagnoses and treatment when needed.

Guthrie states that its employees are committed to serving the community and providing excellent healthcare. Working as a Patient Service Specialist allows you to contribute directly to that mission while building valuable healthcare experience.

Position Summary:

The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group’s Service Excellence Standards. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self-motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills.

Education, License & Cert:

High School diploma/GED required. Graduation from a Medical Office Assistant school preferred.

Experience:

Demonstrated customer service commitment in a fast-paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications.

Essential Functions:

1. Responsible for greeting every patient in a courteous, professional, and timely manner every Time.
2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information.
3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management.
4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record.
5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre-certifications and referrals.
6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines.
7. Responsible for daily cash-out and balancing in accordance with the Patient Cash Control Policy.
8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays.
9. Adheres to departmental and organizational policies and attends meetings/huddles as required.
10. Requires the ability to prioritize daily tasks simultaneously in a fast-paced, ever changing work environment within a strong team structure.
11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.
12. Assists with and completes other projects or duties as assigned including participating in all quality initiatives established by the organization.

Other Duties:

1. Other duties as assigned.

Pay

Pay ranges from $17.34-$23.96 based off experience