Part-Time Patient Experience Specialist

Rippling, Inc.; Leonardtown (MD); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

401(k) with employer matching

Paid time off

Training and professional development

Access to scheduling technology

Job summary

ProFlex Physical Therapy in Leonardtown, MD, is seeking a Part-time Patient Experience Coordinator to welcome patients, coordinate appointments, and support billing and collections. You will work closely with the Clinic Director and therapists to ensure a positive patient journey from first visit through finish of care.

You should be organized, personable, and comfortable discussing financial responsibilities while utilizing the EMR/EHR system to maintain accurate records.

Qualifications

• Strong interpersonal skills and emotional intelligence, with a genuine interest in helping people.
• Excellent organization, time management, and attention to detail.
• Comfort discussing financial responsibilities and collecting patient payments.
• Strong computer proficiency and experience using an electronic medical record (EMR/EHR) system.
• Ability to work toward measurable performance goals and contribute to clinic success.

Responsibilities

• Welcome patients and visitors, creating a warm, professional, and positive experience from the moment they walk through the door.
• Coordinate appointments, rescheduling, and proactive patient outreach to help patients stay consistent with their prescribed treatment plans.
• Verify insurance benefits, communicate patient financial responsibilities, and collect copays, deductibles, and outstanding balances.
• Follow up on patient balances through phone, text, and email with professionalism and empathy.
• Partner with the Clinic Director and therapists to maintain full schedules, fill appointment openings, and support patients in completing their plans of care.
• Maintain accurate patient information in the electronic health record (EHR) and scheduling systems to support smooth daily clinic operations.

Skills

Interpersonal skills

Organizational skills

Communication about finances

Computer proficiency

Measurable performance

Tools

EMR/EHR system

Prompt EMR

Job description

ProFlex Physical Therapy in Leonardtown, MD, is seeking a Part-time Patient Experience Coordinator to welcome patients, coordinate appointments, and support billing and collections. You will work closely with the Clinic Director and therapists to ensure a positive patient journey from first visit through finish of care.

You should be organized, personable, and comfortable discussing financial responsibilities while utilizing the EMR/EHR system to maintain accurate records.