Part-Time Patient Experience Coordinator

Southern Medical Care; Hattiesburg (MS); On-site; USD 17,000 - 25,000; Part time

Job summary

Radiant Reflections in Hattiesburg, MS is seeking two part-time Patient Experience Coordinators for 12–25 hours per week. The role goes beyond a traditional front desk, involving greeting, scheduling, payments, education of services, and support for events and social media.

Ideal candidates are reliable, friendly, organized, tech-savvy, and proactive. Prior medical spa experience is not required; hospitality or retail backgrounds are welcome. Competitive hourly pay based on experience.

Qualifications

• Previous medical spa experience is not required.
• Strong candidates may come from hospitality, retail, banking, medical/dental offices, customer service, sales, college programs, or the beauty industry.

Responsibilities

• Greet, check in/out, schedule and assist patients
• Answer phones, texts and patient inquiries
• Process payments and encourage rebooking
• Educate patients about services, promotions and memberships
• Follow up with new leads and inactive/overdue patients
• Assist with before-and-after photos
• Help prepare rooms, restock supplies and maintain an organized environment
• Support retail sales, occasional social media and special events
• Complete assigned PatientNOW tasks and assist the team wherever needed

Skills

Reliable and punctual

Friendly and comfortable talking with

Organized multitasking

Tech-savvy

Self-motivated

Team-oriented

Willing to help outside front-desk

Patient-facing communication

Cash handling and payments

Tools

PatientNOW

Job description

Part-Time Patient Experience Coordinator — Medical Spa

Radiant Reflections | Hattiesburg, MS | 12–25 hours/week

Radiant Reflections is hiringtwo part-time Patient Experience Coordinators. This is more than a traditional receptionist role. We’re looking for polished, dependable, energetic team members who enjoy helping people, taking initiative, and contributing wherever needed in a busy medical spa.

What You’ll Do

• Greet, check in/out, schedule and assist patients
• Answer phones, texts and patient inquiries
• Process payments and encourage rebooking
• Educate patients about services, promotions and memberships
• Follow up with new leads and inactive/overdue patients
• Assist with before-and-after photos
• Help prepare rooms, restock supplies and maintain an organized environment
• Support retail sales, occasional social media and special events
• Complete assigned PatientNOW tasks and assist the team wherever needed

We’re Looking for Someone Who Is

• Exceptionally reliable and punctual
• Warm, polished and professional
• Friendly and comfortable talking with patients
• Comfortable recommending services, products and memberships
• Organized and able to manage multiple priorities
• Tech-savvy and a quick learner
• Self-motivated and able to recognize what needs to be done without waiting to be asked
• Flexible, coachable and team-oriented
• Willing to help outside traditional front-desk duties when needed

Previous medical spa experience isnot required. Strong candidates may come from hospitality, retail, banking, medical/dental offices, customer service, sales, college programs, or the beauty industry.

Schedule & Compensation

12–25 hours per week, with a combination of morning, afternoon/evening and occasional Saturday shifts.Competitive hourly pay based on experience, plus opportunity forperformance-based incentives.

What Matters Most

We can teach our services and systems.We can't teach reliability, initiative, kindness, professionalism or work ethic. If you're someone who naturally asks,“What else can I help with?” we’d love to meet you.