Patient Coordinator / Front Desk - Medical Spa

Plano Chamber of Commerce; Plano (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Radiant Refine MedSpa in Plano seeks a polished Patient Coordinator / Front Desk Assistant to join our team. This role blends front desk duties, client communication, scheduling, and sales support to create an exceptional guest experience from first contact through their visit and follow-up.

The ideal candidate is personable, dependable, detail-oriented, and comfortable with sales. Experience in a medical spa or beauty/wellness environment is a plus; professionalism and a willingness to learn

Qualifications

• Experience in a medical spa, aesthetics, beauty, wellness, hospitality, luxury retail, or customer-facing sales environment is a plus.
• Must be personable, dependable, confident, detail-oriented, and comfortable with sales.
• Able to create an exceptional experience from first contact through visit and follow-up.

Responsibilities

• Greeting clients and creating a warm, elevated experience
• Answering calls, texts, and client inquiries
• Scheduling and confirming appointments
• Educating clients on services, memberships, packages, and current promotions
• Following up with leads and existing clients
• Supporting checkout, rebooking, and retail/product sales
• Helping maintain an organized and beautiful spa environment
• Assisting with events, promotions, and occasional social media content
• Supporting the team with daily spa operations

Skills

Customer service

Sales

Communication

Front desk

Job description

Patient Coordinator / Front Desk - Medical Spa

Join the growing team at Radiant Refine MedSpa in Plano! We’re looking for a polished, friendly, motivated Patient Coordinator who loves beauty, wellness, customer service, and connecting with people. This role combines front desk responsibilities, client communication, scheduling, sales support, and day-to-day spa operations.

Full Job Description

Radiant Refine MedSpa, a growing aesthetics and wellness practice in Plano, is looking for an outgoing and highly organized Patient Coordinator / Front Desk Assistant to join our team.

This is more than a traditional receptionist position. We’re looking for someone who can create an exceptional experience from the moment a client contacts us through their visit and follow-up.

Responsibilities include:

• Greeting clients and creating a warm, elevated experience
• Answering calls, texts, and client inquiries
• Scheduling and confirming appointments
• Educating clients on services, memberships, packages, and current promotions
• Following up with leads and existing clients
• Supporting checkout, rebooking, and retail/product sales
• Helping maintain an organized and beautiful spa environment
• Assisting with events, promotions, and occasional social media content
• Supporting the team with daily spa operations

We’re looking for someone who is personable, dependable, confident, detail-oriented, comfortable with sales, and genuinely enjoys working with people.

Experience in a medical spa, aesthetics, beauty, wellness, hospitality, luxury retail, or customer-facing sales environment is a plus, but personality, professionalism, and willingness to learn are extremely important to us.

We foster a thriving business ecosystem to drive economic growth and enrich our community,underlining every initiative and partnership with this dual commitment.