Part-Time Patient Experience Coordinator

ACCESS PT; Brookfield (CT); On-site; USD 25,000 - 26,000; Part time

Benefits offered by this job

Health, Dental, and Vision Insurance

Paid Time Off

Family Building and Parental Leave

401(k) with employer matching up to 4%

Structured onboarding with 30/60/90-‑d

Growth pathways; leadership roles

Job summary

Confluent Health in Brookfield, CT is seeking a Care Coordinator to be the welcoming first voice and face for patients. You will manage front desk tasks, scheduling, insurance checks, and patient communications, supporting a smooth patient experience in a fast-paced clinic setting.

We value individuals who enjoy helping people, stay organized under pressure, and take ownership of their work. This part-time role offers comprehensive benefits and growth opportunities within the organization.

Qualifications

• Customer-facing experience preferred; no healthcare background required.
• High School Diploma or GED required.
• 1+ year in a customer-facing or patient-facing role.
• Ability to manage multiple tasks while staying organized.
• Comfortable communicating on the phone and handling upset callers.
• Basic computer proficiency and willingness to learn new systems.

Responsibilities

• Manage front desk operations including patient check-in/check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on referrals by gathering information and updating patient records.
• Keep patient flow and schedules moving by confirming appointments and managing waitlists and cancellations.
• Collect copays and other payments accurately and maintain basic payment tracking.
• Uphold HIPAA standards in all front desk interactions and documentation.

Skills

Customer service experience

Phone communication

Multitasking

Basic computer skills

Education

High School Diploma or GED

Job description

Confluent Health in Brookfield, CT is seeking a Care Coordinator to be the welcoming first voice and face for patients. You will manage front desk tasks, scheduling, insurance checks, and patient communications, supporting a smooth patient experience in a fast-paced clinic setting.

We value individuals who enjoy helping people, stay organized under pressure, and take ownership of their work. This part-time role offers comprehensive benefits and growth opportunities within the organization.