Part-Time Patient Experience Advocate

Envision Radiology, LLC; Rockwall (TX); Vor Ort; USD 24.000 - 29.000; Teilzeit

Benefits dieser Stelle

Health benefits

401k plan

Employee stock ownership plan

Paid time off

Employee assistance program

Zusammenfassung

Envision Radiology, LLC in Rockwall, TX seeks a Part Time Patient Service Representative to support patient check-in/out, scheduling, and insurance verification with concierge-level service.

The role handles calls, data entry, co-pays, and billing queues, emphasizing accuracy and patient satisfaction. Monday, Tuesday and Friday from 8:00 AM to 5:00 PM; training may occur at the North Arlington facility if needed.

Qualifikationen

• One plus year of experience providing exceptional customer service – healthcare environment preferred
• Detail oriented, self-motivated, a problem solver and a team player
• Ability to navigate multiple computer screens and browsers quickly and accurately
• Ability to excel in a very fast-pace team environment
• Ability to continuously exceed company and customer expectation
• Strong communication skills & professional demeanor

Aufgaben

• Answers inbound calls to the Center.
• Provides a friendly and warm greeting to all patients and/or providers.
• Checks scheduled patients in/out and ensures proper documentation is received from patient.
• Collects co-pays, co-insurance, and deductible if necessary.
• Listens and resolves patient, provider, and any customer complaints.
• Maintains accurate data entry for patient registration.
• Assists with medical records as needed.
• Manages Center workflow and queues with compliance requirements.
• Follows up on scheduling, billing, and prior authorizations as needed.
• Facilitates no-show appointments and reschedules as required.
• Monitors waiting room and assists patients to minimize wait time.

Kenntnisse

Communication Proficiency

Organizational Skills

Time Management

Problem Solving/Analysis

Customer/Client Focus

Collaboration Skills

Ausbildung

High School diploma or equivalent

Jobbeschreibung

Envision Radiology, LLC in Rockwall, TX seeks a Part Time Patient Service Representative to support patient check-in/out, scheduling, and insurance verification with concierge-level service.

The role handles calls, data entry, co-pays, and billing queues, emphasizing accuracy and patient satisfaction. Monday, Tuesday and Friday from 8:00 AM to 5:00 PM; training may occur at the North Arlington facility if needed.