Patient Service Representative (Part Time)

Envision Header; Rockwall (TX); On-site; USD 24,000 - 29,000; Part time

Benefits offered by this job

Part-Time

On-site

Job summary

Envision Imaging is seeking a Part Time Patient Service Representative in Rockwall, TX. Schedule: Mon Tue Fri, 8:00 AM – 5:00 PM. This role includes cross-training into a Bone Density Technician position and performing DEXA scans.

The PSR focuses on patient care, manages check-in/out, data entry, and scheduling while handling insurance verification and payments with a commitment to high-quality service.

Responsibilities

• Answers inbound calls to the Center.
• Provides a friendly and warm greeting to all patients and/or providers.
• Checks scheduled patients in/out and ensures proper documentation.
• Collects co-pays, co-insurance, and deductible if necessary.
• Listens and resolves patient, provider, and customer complaints.
• Ensures accurate data entry for patient registration.
• Assists with medical records as needed.
• Ensures queues are processed promptly and compliantly.
• Manages eRIS Center workflow, including daily schedule and billing.
• Monitors schedule and carrier-related issues as needed.
• Supports processes to deliver outstanding service.

Job description

Job Category: Patient Service Rep

Requisition Number: PARTT011709

• Part-Time
• On-site

Locations

6601 Horizon Road, Suite A Rockwall, TX 75032, USA

Description

Envision Imaging is looking for a Part Time Patient Service Representative to join our team in Rockwall! Monday Tuesday & Friday 8:00AM - 5:00PM | Position Pay Range: $17.70 - $21.30

Seeking a candidate interested in cross-training into a Bone Density Technician role and performing DEXA scans

Summary/Objective:

The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Focuses purely on the patient in front of them and ensures the patient knows and feels that they are the most important person in that moment. Creates an environment where our patients know they are a priority and provides spectacular service by doing what is necessary to take care of the patient. Performs administrative tasks such as answering phones, data entry, patient check in/out, and assists in scheduling patient appointments. Enters charges, verifies patients’ insurance coverage, receives payments from patients, and issues receipts. Supports company initiatives by adopting new approaches, practices, and processes to deliver unmistakable quality, spectacular service, and operational excellence on a consistent basis.

Essential Functions

1. Answers inbound calls to the Center.
2. Provides a friendly and warm greeting to all patients and/or providers.
3. Checks scheduled patients in/out and ensures proper documentation is received from patient.
4. Collects co-pays, co-insurance, and deductible if necessary.
5. Listens and resolves patient, provider, and any customer complaints. Communicates to PSR Lead and/or Area Manager as needed.
6. Ensures accurate data entry for patient registration.
7. Assists with medical records as needed.
8. Ensures all queues are processed in a timely and efficient manner while adhering to all process & compliance requirements.
9. Manages eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.
10. Stays abreast of known carrier related issues and is able to identify carrier specific concerns, (i.e. out of network, specific plan limitations, etc.)
11. Monitors schedule and ensures all data, attachments, history, etc