PRN Patient Service Associate (Imaging Center)

Clear Connect Imaging; Mansfield (TX); On-site; USD 23,000 - 29,000; Part time

Benefits offered by this job

Company Matched 401k Plan

Employee Stock Ownership Plan

Paid Time Off + Paid Holidays

Employee Assistance Program

Job summary

Envision Imaging is seeking a PRN Patient Service Representative to support our Mansfield, TX center on an as-needed basis. You will handle patient check-in/out, answer calls, collect payments, verify insurance, and help schedule visits, while maintaining exceptional service and accuracy.

The role emphasizes friendly patient interaction, data entry accuracy, and adherence to compliance. Prior healthcare customer service experience is preferred, with a high school diploma or equivalent required.

Qualifications

• One plus year of experience providing exceptional customer service – healthcare environment preferred.
• Detail oriented, self-motivated, a problem solver and a team player.
• Ability to excel in a very fast-pace team environment.
• Ability to continuously “exceed” company and customer expectation.

Responsibilities

• Answers inbound calls to the Center.
• Provides a friendly and warm greeting to all patients and/or providers.
• Checks scheduled patients in/out and ensures proper documentation is received from patient.
• Collects co-pays, co-insurance, and deductible if necessary.
• Listens and resolves patient, provider, and any customer complaints.
• Ensures accurate data entry for patient registration.
• Assists with medical records as needed.
• Ensures all queues are processed in a timely and efficient manner while adhering to all process & compliance requirements.
• Manages eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.
• Stays abreast of known carrier related issues and is able to identify carrier specific concerns.
• Monitors schedule and ensures all data, attachments, history, etc. have been done before exam is completed.
• Reschedules and cancels appointments as needed/directed.
• Monitors waiting room to avoid extended wait time and to assists patients as needed.
• Requests orders and processes new/same-day requests.
• Requests all patients complete a satisfaction survey after their exam.

Skills

Customer service

Attention to detail

Team player

Fast-paced environment

Problem solving

Education

High School diploma or equivalent

Job description

Envision Imaging is seeking a PRN Patient Service Representative to support our Mansfield, TX center on an as-needed basis. You will handle patient check-in/out, answer calls, collect payments, verify insurance, and help schedule visits, while maintaining exceptional service and accuracy.

The role emphasizes friendly patient interaction, data entry accuracy, and adherence to compliance. Prior healthcare customer service experience is preferred, with a high school diploma or equivalent required.