Part-Time Patient Experience Advocate

GSPP Rehabilitation; Philadelphia (Philadelphia County); On-site; USD 21,000 - 30,000; Part time

Job summary

Good Shepherd Penn Partners is seeking a Patient Ambassador for a part-time role with day/evening shifts (6P-10P). The ambassador supports patients, families, and visitors, emphasizing service excellence and collaboration with hospital departments to enhance the healing experience.

The position emphasizes greeting, empathy, professional appearance, adherence to privacy regulations, and proactive communication to improve patient satisfaction. Flexibility with schedule is required.

Qualifications

• High School Diploma required.
• 1-2 years of customer service experience preferred.
• Familiarity with HIPAA regulations.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet patients, families, visitors and fellow team members.
• Assist with check-in and navigation for patients and guests.
• Promote a patient-centered experience and service excellence.
• Collaborate with staff to maintain a safe, clean environment.

Skills

Customer service

Communication

Teamwork

HIPAA compliance

Education

High School Diploma

Associate's Degree preferred

Job description

Good Shepherd Penn Partners is seeking a Patient Ambassador for a part-time role with day/evening shifts (6P-10P). The ambassador supports patients, families, and visitors, emphasizing service excellence and collaboration with hospital departments to enhance the healing experience.

The position emphasizes greeting, empathy, professional appearance, adherence to privacy regulations, and proactive communication to improve patient satisfaction. Flexibility with schedule is required.