Patient Experience Advocate – Evening Shift

Berger Health System; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

OhioHealth is looking for a Service Excellence Ambassador to deliver exceptional service to patients, families, visitors and physicians. You will gather and relay information, protect confidentiality, and advocate for patients by addressing concerns and expediting admissions.

You will welcome visitors, answer multi-line calls, direct people to locations, assist with wheelchairs, monitor information desks and lobbies, and support a safe, high‑reliability environment. Work hours are 11:30 a.m.

Qualifications

• Bachelor's Degree (Required) in Communications, Public Relations, Social Sciences, or health-related field.
• Two years of experience in a consumer advocacy or service role.

Responsibilities

• 15% giving and collecting information to visitors/patients while maintaining confidentiality
• 25% communicating between patient, family and hospital staff
• 10% acting as an advocate by expediting admission and other delays
• 5% resolving problems and escalating when necessary
• 15% responding to special needs and ensuring needs are being met
• 10% greeting, giving directions, escorting visitors and assisting with wheelchairs
• 5% answering multi-line phone and transferring callers
• 8% overseeing information desks and lobbies for cleanliness and order

Skills

Conflict resolution

Interpersonal communication

Negotiation

Medical terminology

Diversity training

Education

Bachelor's Degree

Job description

OhioHealth is looking for a Service Excellence Ambassador to deliver exceptional service to patients, families, visitors and physicians. You will gather and relay information, protect confidentiality, and advocate for patients by addressing concerns and expediting admissions.

You will welcome visitors, answer multi-line calls, direct people to locations, assist with wheelchairs, monitor information desks and lobbies, and support a safe, high‑reliability environment. Work hours are 11:30 a.m.