Part-Time Patient Eligibility Advocate

Savista; Durbin (WV); On-site; USD 28,000 - 29,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

401(k) plan

Paid time off

Job summary

Savista is seeking an Eligibility Specialist I to assist patients with financial assistance programs. The role involves meeting with patients, assessing eligibility for Medicaid, Medicare, disability, and hospital charity care, and guiding them through applications with empathy.

The position is part-time and requires strong communication, organization, and the ability to navigate multiple systems. It offers meaningful, patient-centered work and collaborative team support across locations.

Qualifications

• 1+ years of experience in a customer-facing role (financial counseling, healthcare, social services, or similar environments preferred).
• Basic knowledge of state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability.
• Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail.
• Tech savvy with ability to efficiently manage and navigate multiple software systems, applications, and platforms simultaneously.
• Ability to explain complex information clearly and empathetically.
• Comfort working in fast-paced environments with changing priorities.
• Genuine care for patients’ needs and concerns with ability to establish a rapport with patients through empathetic communication.

Responsibilities

• Serve as a patient advocate, meeting with patients in-person at bedside, to assess eligibility for financial assistance programs.
• Engage patients via phone outreach to facilitate their cooperation and support the completion of required screenings and documentation.
• Guide patients through complex application processes for programs such as Medicaid, Medicare, Disability, and hospital charity care, ensuring timely submission of accurate documentation.
• Collaborate and build relationships across teams, acting as a liaison between patients, hospital staff, and government agencies to secure coverage and resolve eligibility.
• Manage a high case load effectively, prioritizing tasks, following up on pending applications, and meeting deadlines while also adhering to productivity and quality expectations (KPIs).
• Communicate with clarity and empathy, explaining financial responsibilities and assistance options in ways that patients can understand.
• Maintain accurate and confidential records, ensuring compliance with HIPAA and organizational policies.
• Use multiple systems and tools to document, track, and report on patient information.
• Support operational needs, including providing limited staffing coverage at nearby hospital locations as needed.
• Complete special projects, as assigned.

Skills

Customer service

Empathy

Communication

Education

High school diploma or GED

Job description

Savista is seeking an Eligibility Specialist I to assist patients with financial assistance programs. The role involves meeting with patients, assessing eligibility for Medicaid, Medicare, disability, and hospital charity care, and guiding them through applications with empathy.

The position is part-time and requires strong communication, organization, and the ability to navigate multiple systems. It offers meaningful, patient-centered work and collaborative team support across locations.