Eligibility Advocate I - Patient Financial Care

Savista, LLC; United States; On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k) with company match

Paid time off

Learning & development

Job summary

Savista is seeking an Eligibility Specialist I to support patients navigating financial assistance programs. You will meet with patients in person, assess eligibility for Medicaid, Medicare, disability, and hospital charity programs, and guide them through applications with empathy and clarity.

The role emphasizes teamwork across hospital staff and government agencies, timely submissions, HIPAA-compliant recordkeeping, and a compassionate approach to helping patients access care.

Qualifications

• High school diploma or GED; 1+ years in a customer-facing role prefered
• Basic knowledge of state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability
• Strong organizational skills with ability to manage multiple priorities and maintain accuracy
• Tech savvy with ability to manage multiple software systems, applications, and platforms
• Ability to explain complex information clearly and empathetically
• Comfort working in fast-paced environments with changing priorities
• Genuine care for patients’ needs with ability to establish rapport via empathetic communication
• Dependable, solution-oriented professional, who collaborates with patients, hospital partners, and internal teams
• Reliable transportation and a valid driver’s license
• Occasional local travel may be required

Responsibilities

• Serve as a patient advocate, meeting with patients in-person to assess eligibility for financial assistance programs.
• Engage patients via phone outreach to facilitate cooperation and support screening/documentation.
• Guide patients through Medicaid, Medicare, Disability, and hospital charity program applications, ensuring timely submission of documentation.
• Collaborate across teams, liaising between patients, hospital staff, and government agencies to secure coverage and resolve eligibility.
• Manage a high case load, prioritize tasks, follow up on pending applications, and meet deadlines while adhering to KPIs.
• Communicate with clarity and empathy, explaining financial responsibilities and assistance options.
• Maintain accurate and confidential records in compliance with HIPAA and policies.
• Use multiple systems to document, track, and report patient information.
• Support operational needs, including staffing coverage at nearby hospital locations as needed.
• Complete special projects as assigned

Skills

Organizational skills

Communication skills

Empathy

Tech savvy

Attention to detail

Team collaboration

Education

High school diploma or GED

Job description

Savista is seeking an Eligibility Specialist I to support patients navigating financial assistance programs. You will meet with patients in person, assess eligibility for Medicaid, Medicare, disability, and hospital charity programs, and guide them through applications with empathy and clarity.

The role emphasizes teamwork across hospital staff and government agencies, timely submissions, HIPAA-compliant recordkeeping, and a compassionate approach to helping patients access care.