Patient Financial Advocate — Eligibility & Assistance

Savista, LLC; Olympia Fields (IL); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision

HSA and FSA

401(k) with company match

Paid time off

Volunteer time

Career development

Job summary

Savista is seeking an Eligibility Specialist I to assist patients navigating financial assistance programs such as Medicaid, Medicare, disability, and hospital charity care. You will meet with patients in person and by phone to assess eligibility and gather required documentation.

The role emphasizes compassionate, clear communication and HIPAA compliance, while collaborating with hospital staff to resolve eligibility issues and manage a busy caseload at Olympia Fields location.

Qualifications

• High school diploma or GED.
• Fluent in English and Spanish.
• 1+ year in a customer-facing role (healthcare preferred).
• Basic knowledge of Medicaid, Medicare and disability programs.
• Strong organizational and multi-tasking abilities.

Responsibilities

• Meet with patients in-person or bedside to assess eligibility for financial assistance.
• Contact patients by phone to complete screenings and required documentation.
• Guide patients through Medicaid, Medicare, disability, and hospital charity care applications.
• Coordinate with hospital staff and government agencies to secure coverage.
• Manage a high caseload while meeting deadlines and KPIs.
• Explain financial responsibilities and assistance options with clarity and empathy.
• Maintain HIPAA-compliant, confidential records.
• Document, track, and report patient information across multiple systems.
• Provide staffing coverage at nearby hospital locations as needed.
• Complete special projects as assigned.

Skills

Bilingual English/Spanish

Empathy

Communication skills

Organizational skills

Tech-savvy

Education

High school diploma or GED

Job description

Savista is seeking an Eligibility Specialist I to assist patients navigating financial assistance programs such as Medicaid, Medicare, disability, and hospital charity care. You will meet with patients in person and by phone to assess eligibility and gather required documentation.

The role emphasizes compassionate, clear communication and HIPAA compliance, while collaborating with hospital staff to resolve eligibility issues and manage a busy caseload at Olympia Fields location.