Part-Time Patient Access Specialist — Customer-Focused

OSF HealthCare; Galesburg (IL); On-site; USD 26,000 - 30,000; Part time

Job summary

OSF HealthCare is seeking a part-time Patient Access Associate in Galesburg, IL. The role focuses on ensuring complete patient records, accurate registrations, and clear communication of financial responsibilities to patients and families.

Hours are 20 per week with rotating weekends and holidays. The position requires strong customer service and problem-solving skills, and training will be provided within 12 months.

Qualifications

• Required High school diploma or GED.
• One year in an office clerical setting or customer service.
• Working knowledge of Microsoft Office applications and website navigation.
• Good problem solving, conflict management, time management, and written/spoken communication.

Responsibilities

• Register patients and ensure complete and accurate medical records.
• Explain financial responsibilities and insurance coverage to patients.
• Provide excellent patient service and engagement over the phone or in person.
• Resolve issues in a multi-payer environment with deductive reasoning.

Skills

Customer service

Time management

Conflict resolution

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

OSF HealthCare is seeking a part-time Patient Access Associate in Galesburg, IL. The role focuses on ensuring complete patient records, accurate registrations, and clear communication of financial responsibilities to patients and families.

Hours are 20 per week with rotating weekends and holidays. The position requires strong customer service and problem-solving skills, and training will be provided within 12 months.