Part-Time Patient Access Specialist — Calm, Compassionate Front Desk

RCM Holdco; Hancock Township (MI); On-site; USD 22,000 - 29,000; Part time

Job summary

R1 is seeking a Part-Time Patient Access Customer Service Representative at LifePoint Portage Hospital in Hancock, MI. You will greet patients, register them across multiple systems, collect demographic and insurance details, and guide them through the check-in process with empathy and accuracy.

In this frontline role, you’ll work in a fast-paced environment, coordinate with nurses and care teams to ensure smooth patient flow, answer phones, verify insurance where needed, and provide cost

Qualifications

• Exceptional customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• High school diploma or GED.
• Background check, drug test & vaccination requirements.
• Healthcare experience a plus.

Responsibilities

• Register patients efficiently across multiple systems.
• Answer phones and gather patient information quickly.
• Minimize delays in registration for timely access to care.
• Assist with insurance details and co-pays.
• Collaborate with care teams to ensure patient flow.

Skills

Exceptional customer service

Communication skills

Multitasking

Attention to detail

Interpersonal skills

Education

High School Diploma or GED

Tools

Registration systems

Insurance verification software

Job description

R1 is seeking a Part-Time Patient Access Customer Service Representative at LifePoint Portage Hospital in Hancock, MI. You will greet patients, register them across multiple systems, collect demographic and insurance details, and guide them through the check-in process with empathy and accuracy.

In this frontline role, you’ll work in a fast-paced environment, coordinate with nurses and care teams to ensure smooth patient flow, answer phones, verify insurance where needed, and provide cost