Part-Time Patient Access & Insurance Liaison

Cone Health; Madison (NC); On-site; USD 25,000 - 33,000; Part time

Job summary

Cone Health is seeking a part-time Patient Access Advocate II to support front-office operations in Madison. The role emphasizes registration accuracy, insurance verification, and referral management, serving as a liaison between patients and clinics.

Responsibilities include processing co-pays, handling scheduling, and training new staff while ensuring a positive guest experience and adherence to office procedures. 30 hours per week, with a Monday–Thursday and Friday schedule.

Qualifications

• High School Diploma or equivalent required.
• Preferred: graduate of certified medical office training course.
• 1 year clerical experience in a medical setting; healthcare customer service experience.

Responsibilities

• Verify patient demographics and insurance information for accurate payment processing and insurance billing.
• Assist patients with registration workflows and scheduling.
• Handle co-pays, payments, and daily deposits; maintain cash drawer.
• Coordinate referrals and pre-certifications as needed.
• Provide excellent customer service and deescalate situations as needed.
• Train new staff on clerical tasks and patient intake processes.

Skills

Customer service

De-escalation

Phone etiquette

Education

High School Diploma or equivalent

Medical office training certificate

Tools

EPIC Cadence/Prelude

Job description

Cone Health is seeking a part-time Patient Access Advocate II to support front-office operations in Madison. The role emphasizes registration accuracy, insurance verification, and referral management, serving as a liaison between patients and clinics.

Responsibilities include processing co-pays, handling scheduling, and training new staff while ensuring a positive guest experience and adherence to office procedures. 30 hours per week, with a Monday–Thursday and Friday schedule.