Patient Access Specialist - Part-Time Front Desk

Intuitive Health; Carmel (IN); On-site; USD 22,000 - 30,000; Part time

Job summary

Intuitive Health is seeking a Patient Access Advocate for a part-time mid shift in Carmel, IN. The role focuses on greeting patients, answering calls, and handling registration, insurance verification and payments with strong customer service in a fast-paced healthcare setting.

You will support front desk operations, verify benefits, collect copays, and maintain accurate patient records while ensuring a welcoming environment and HIPAA compliance.

Qualifications

• Minimum Typing Speed of 50wpm.
• Flexibility.
• Technical Capacity.
• Basic knowledge in Microsoft Office Products (Word, Excel, Outlook)
• A minimum of 6 months of work experiences in healthcare setting or one year customer service background.
• Basic understanding of insurance preferred.
• Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred.

Responsibilities

• The Patient Access Advocate is responsible for greeting patients with a smile, answering the phone, entering information into the electronic health record, data base, and general clerical duties.
• The Patient Access Advocate performs registration functions, including updating of demographics, insurance verification, collection of point of service payments and documentation of registration information within an electronic system.
• The Patient Access Advocate provides the highest level of customer service to patients/family at time of service through registration interactions as well as providing wayfinding to patients and/or visitors.
• Greet patients in a friendly, courteous and professional manner in both in person and over the phone.
• Check patients in and out.
• Perform visit closure activities to include collecting payment, and any follow up activities that may be necessary for patient care.
• Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly. Collect copayments, coinsurance, deductibles.
• Assist staff and patients with clerical duties as needed, including: copying, scanning and faxing documents.
• Creating and maintaining patient files.
• Answer and screen phone calls and direct to the appropriate individual. Take and direct messages as necessary.

Skills

Typing 50wpm

Customer service

Healthcare experience

HIPAA compliance

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Intuitive Health is seeking a Patient Access Advocate for a part-time mid shift in Carmel, IN. The role focuses on greeting patients, answering calls, and handling registration, insurance verification and payments with strong customer service in a fast-paced healthcare setting.

You will support front desk operations, verify benefits, collect copays, and maintain accurate patient records while ensuring a welcoming environment and HIPAA compliance.