Part-Time Package Concierge for Luxury Apartments

Luxer One; Washington; On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Liaison Uniform and Equipment Provided

401K plan with employer match

Accrued PTO (paid time off)

Opportunities for growth

Job summary

Luxer One is seeking a part-time Service Representative to manage package rooms and assist residents in upscale apartment buildings around the Washington, DC area. The role involves visiting properties several times per week, logging deliveries, delivering packages, and maintaining locker systems.

The position offers 20–30 hours per week, with potential growth as the program expands, and requires strong customer service skills and reliable transportation.

Qualifications

• 1-2 years of customer service experience required.
• Access to reliable transportation; downtown Chicago area preferred.
• Comfortable using a digital package management system and iPad.
• Good organizational and problem-solving skills.
• This role involves regular physical activity, including lifting and arranging packages.

Responsibilities

• Provide in-person support to residents having package questions/issues.
• Log recently-delivered packages into the property's automated package management system.
• Deliver packages to resident doors.
• Organize packages within the room, to make it easier for residents to find their packages.
• Identify aging/stale packages and prepare them to be returned to sender.
• Serve as a primary liaison between the property and the package management provider support team.
• Deliver certain packages directly to residents' doors.
• Perform lightweight maintenance on the locker/package room management system.
• Participate in the occasional outreach or visit to a prospective property for an audit or information drop off.

Job description

Luxer One is seeking a part-time Service Representative to manage package rooms and assist residents in upscale apartment buildings around the Washington, DC area. The role involves visiting properties several times per week, logging deliveries, delivering packages, and maintaining locker systems.

The position offers 20–30 hours per week, with potential growth as the program expands, and requires strong customer service skills and reliable transportation.