On-Site Package Concierge - Luxury Apartments (Part-Time)

Luxer One; Charlotte (NC); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

401K with employer match

Accrued PTO and 40 Hours of Sick Leave

Employee Assistance Program

Liaison Uniform and Equipment Provided

Opportunity to advance as the program扩

Job summary

Luxer One Liaison is looking for a friendly professional to provide package management services to luxury apartment buildings in Charlotte, NC. This part-time role involves on-site presence and maintaining/organizing package rooms and locker systems, with duties including resident support, audits, and coordination with Luxer One Support.

Ideal candidates are 18+, have 1–2 years of customer service experience, reliable transportation, and comfort with technology and physical activity.

Qualifications

• At least 18 years old.
• 1–2 years of customer service experience in a client-facing role.
• Reliable transportation, such as a personal vehicle or access to public transit; ideally, you live in or near the designated service area.
• Comfortable and well adept using technology, including digital package management software, Google Suite, Apple Hardware/Software.
• Strong organizational and independent problem‑solving abilities
• Clear written and verbal communication skills
• Ability to perform regular physical activity, including lifting and arranging packages, some of which may be bulky, within legal guidelines and safely maneuver within storage areas
• Can lift up to, but, not exceed 60 LBS
• Ability to sit and stand for extended periods if necessary
• Must be able to work effectively in environments with varying temperatures, including heat and cold, ensuring adherence to safety protocols
• Willingness to perform additional duties as assigned; responsibilities may evolve based on business needs
• Willingness to make-up for hours missed or cover shifts as needed.

Responsibilities

• Build and establish an on-site presence within your assigned properties by providing in-person and written support to on-site residents who have package related questions or account inquiries.
• Log recently-delivered packages into the property's package management system/software.
• Deliver packages to resident doors or in-unit (60lbs MAX).
• Arrange and label packages on shelving so residents can locate them quickly and easily.
• Identify and address aging or stale packages through physical audits and software review to maintain system accuracy.
• Email correspondence through Gmail with on-site residents, property staff and your manager.
• Serve as a primary liaison between the property and Luxer One Support.
• Deliver specific packages directly to residents' doors. (60lbs MAX).
• Perform or troubleshoot lightweight maintenance on the locker/package room management system hardware and software as needed.

Skills

Customer service

Organization

Communication

Problem solving

Physical stamina

Tools

Google Suite

Package management software

Apple hardware/software

Job description

Luxer One Liaison is looking for a friendly professional to provide package management services to luxury apartment buildings in Charlotte, NC. This part-time role involves on-site presence and maintaining/organizing package rooms and locker systems, with duties including resident support, audits, and coordination with Luxer One Support.

Ideal candidates are 18+, have 1–2 years of customer service experience, reliable transportation, and comfort with technology and physical activity.