Liaison Package Handler

Luxer One®; Washington (District of Columbia); Presencial; USD 25 000 - 30 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Liaison Uniform and Equipment Provided

401K with employer match

Accrued PTO

Accrued Paid Sick Leave

Growth opportunities

Resumo da oferta

Luxer One is seeking a part-time Package Liaison to provide on-site package management support for upscale apartment buildings in the Washington, DC area. The role involves visiting properties several times weekly, assisting residents with package questions, logging deliveries, and delivering packages to doors.

Ideal candidates have 1–2 years in customer service, reliable transport, and comfort with using a digital package system and iPad devices.

Qualificações

• 1–2 years of customer service experience required.
• Able to lift and move packages as needed.
• Reliable transportation preferred in the DC area.
• Comfortable using technology and a digital package management system.

Responsabilidades

• Provide in-person support to residents with package questions/issues.
• Log delivered packages into the property's automated system.
• Deliver packages to resident doors.
• Organize packages to simplify retrieval for residents.
• Identify aging packages and prepare them for return to sender.
• Serve as liaison between the property and the package management provider support team.
• Deliver certain packages directly to residents' doors.
• Perform light maintenance on the locker room/package system.
• Occasionally visit a prospective property for audits or information drop-off.

Conhecimentos

Customer service

Communication

Professionalism

Problem-solving

Organization

Ferramentas

iPad

Descrição da oferta de emprego

Availability: up to 25 hours per week

Luxer One is looking for a professional, organized and customer-focused individual to provide package management services to luxury apartment buildings in/around the Washington, DC area. Come join our growing team!

This service representative will help organize and maintain package reception rooms/locker systems at apartment complexes located in the Washington, DC area. The service rep will visit properties multiple times a week and perform various duties.

Package Liaison – DC, Washington/Alexandria, VA area

Availability: up to 25 hours per week

Luxer One is looking for a professional, organized and customer-focused individual to provide package management services to luxury apartment buildings in/around the Washington, DC area. Come join our growing team!

This service representative will help organize and maintain package reception rooms/locker systems at apartment complexes located in the Washington, DC area. The service rep will visit properties multiple times a week and perform various duties.

What You’ll Do:

• Provide in-person support to residents having package questions/issues
• Log recently-delivered packages into the property's automated package management system
• Deliver packages to resident doors
• Organize packages within the room, to make it easier for residents to find their packages
• Identify aging/stale packages and prepare them to be returned to sender
• Serve as a primary liaison between the property and the package management provider support team
• Deliver certain packages directly to residents' doors
• Perform lightweight maintenance on the locker/package room management system
• Participate in the occasional outreach or visit to a prospective property for an audit or information drop off

This is a part-time role (20-30 hours a week). This role is also part of a new, expanding service program – with opportunities for growth as the program expands.

Requirements

Who You Are:

• Professional and personable. You will be working in upscale apartment buildings and will be expected to create positive, friendly relationships with both property managers and residents.
• 1-2 years of customer service experience required.
• Access to reliable transportation (e.g. a personal car or access to METRO) Ideally, the candidate would live in or near the downtown Washington, DC area.
• Comfortable using technology (you will be using a digital package management system and iPad)
• Good organizational and problem-solving skills
• This role involves regular physical activity, including lifting and arranging packages, some of which may be bulky. Applicants should be capable of comfortably lifting packages within legal guidelines and maneuvering within package storage areas.
• At least 18 years old.
• The above-listed duties are not exhaustive, and the employee may be required to perform other tasks as needed and assigned by the management team.

Benefits

What’s In It For You:

• You’ll have opportunities to advance. We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, mentored, and grow. We promoted 42% of our employees last year!
• As “Luxens”, we celebrate one another's differences and ideas. We're proud of our culture of diversity and inclusion - and, we have programs that bring us together on important issues and provide educational opportunities for all employees
• 401K with employer match
• Accrued PTO to relax, recharge, and rest
• Accrued Paid Sick Leave
• Liaison Uniform and Equipment Provided