Liaison Package Handler

Luxer One; Washington (District of Columbia); Presencial; USD 23.000 - 28.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

401K with employer match

Accrued PTO

Liaison Uniform and Equipment Provided

Descripción de la vacante

Luxer One is seeking a part-time Service Representative to support upscale residential properties in the Washington, DC area. The role involves in-person assistance, package logging, delivering to doors, and maintaining locker systems.

You will work 20–30 hours per week, visit multiple properties, and help grow a new service program. Must be reliable, personable, and comfortable with technology and lifting packages.

Formación

• 1–2 years of customer service experience required.
• Access to reliable transportation (e.g. car or METRO).
• Comfortable using technology (iPad/digital system).
• Ability to lift and move packages within safety guidelines.
• Minimum 18 years old.

Responsabilidades

• Provide in-person support to residents with package questions and issues.
• Log delivered packages into the property's automated package management system.
• Deliver packages to resident doors and organize packages for easy retrieval.
• Identify aging or stale packages and prepare them for return to sender.
• Serve as liaison between the property and the package management provider support team.
• Perform light maintenance on locker/package room management system.
• Occasionally visit prospective properties for audits or information drops.

Conocimientos

Customer service

Organization

Problem solving

Descripción del empleo

Washington, United States

Availability: up to 25 hours per week

Luxer One is looking for a professional, organized and customer-focused individual to provide package management services to luxury apartment buildings in/around the Washington, DC area. Come join our growing team!

This service representative will help organize and maintain package reception rooms/locker systems at apartment complexes located in the Washington, DC area. The service rep will visit properties multiple times a week and perform various duties.

What You’ll Do:

• Provide in-person support to residents having package questions/issues
• Log recently-delivered packages into the property's automated package management system
• Deliver packages to resident doors
• Organize packages within the room, to make it easier for residents to find their packages
• Identify aging/stale packages and prepare them to be returned to sender
• Serve as a primary liaison between the property and the package management provider support team
• Deliver certain packages directly to residents' doors
• Perform lightweight maintenance on the locker/package room management system
• Participate in the occasional outreach or visit to a prospective property for an audit or information drop off

This is a part-time role (20-30 hours a week). This role is also part of a new, expanding service program – with opportunities for growth as the program expands.

Requirements

Who You Are:

• Professional and personable. You will be working in upscale apartment buildings and will be expected to create positive, friendly relationships with both property managers and residents.
• 1-2 years of customer service experience required.
• Access to reliable transportation (e.g. a personal car or access to METRO) Ideally, the candidate would live in or near the downtown Washington, DC area.
• Comfortable using technology (you will be using a digital package management system and iPad)
• Good organizational and problem-solving skills
• This role involves regular physical activity, including lifting and arranging packages, some of which may be bulky. Applicants should be capable of comfortably lifting packages within legal guidelines and maneuvering within package storage areas.
• At least 18 years old.
• The above-listed duties are not exhaustive, and the employee may be required to perform other tasks as needed and assigned by the management team.

What’s In It For You:

• You’ll have opportunities to advance. We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, mentored, and grow. We promoted 42% of our employees last year!
• As “Luxens”, we celebrate one another's differences and ideas. We're proud of our culture of diversity and inclusion - and, we have programs that bring us together on important issues and provide educational opportunities for all employees
• 401K with employer match
• Accrued PTO to relax, recharge, and rest
• Liaison Uniform and Equipment Provided

Luxer One is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.