Part-Time Warehouse Supervisor: Lead Dispatch & Ops

UPS; Elma (WA); On-site; USD 36,000 - 59,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k)

Paid time off

Job summary

UPS is seeking a supervisor to analyze and plan daily package dispatch and manage operational service issues. You will coordinate routes, monitor performance, and ensure customer satisfaction while supporting on‑site teams.

The role requires analyzing dispatch results, facilitating procedures, and providing front‑line customer service support to maintain efficient operations across shifts.

Qualifications

• Must be a U.S. Citizen or National, an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

• Analyze and plan the center's daily package dispatch and handle operational service issues (e.g., on‑call Air pickups, heavy pickup accounts, unforeseen events).
• Analyze previous dispatch results to maximize service performance and streamline routes.
• Coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction is met.
• Provide customer service support (e.g., answering messages, concerns, call tags, destination follow ups).
• Facilitate the smooth execution of operational procedures and management of systems.

Job description

UPS is seeking a supervisor to analyze and plan daily package dispatch and manage operational service issues. You will coordinate routes, monitor performance, and ensure customer satisfaction while supporting on‑site teams.

The role requires analyzing dispatch results, facilitating procedures, and providing front‑line customer service support to maintain efficient operations across shifts.