Part-Time Operations Supervisor: Dispatch & Service Lead

UPS; Lexington (KY); On-site; USD 55,000 - 75,000; Full time

Job summary

UPS Lexington, KY is seeking a supervisor to analyze and plan the center's daily package dispatch and manage operational service issues. You will coordinate routes, respond to on-call activities, and ensure internal and external customer satisfaction.

The role requires guiding team performance, maintaining smooth execution of procedures, and providing customer service support such as responding to messages and follow-ups. Permanent, full-time position.

Qualifications

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

• Analyze and plan the center's daily package dispatch and handle operational service issues (e.g., on-call air pickups, heavy pick-up accounts, unforeseen events).
• Coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction.
• Provide customer service support (e.g., answering messages, concerns, call tags, destination follow-ups).

Job description

UPS Lexington, KY is seeking a supervisor to analyze and plan the center's daily package dispatch and manage operational service issues. You will coordinate routes, respond to on-call activities, and ensure internal and external customer satisfaction.

The role requires guiding team performance, maintaining smooth execution of procedures, and providing customer service support such as responding to messages and follow-ups. Permanent, full-time position.