Part-Time Operations Lead: Guest Experience

Sky Zone; Ravensworth (VA); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

401k with company matching

Job summary

Sky Zone in Ravensworth, VA is seeking a Part-time Team Lead to help run daily operations on the floor, guest experiences, and events. You'll rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities, stepping in as MOD when leaders are away.

You bring at least 2 years in operations or guest-facing roles, supervisory experience, and a hands-on, coachable mindset. This role offers weekend/evening shifts and growth opportunities.

Qualifications

• At least 18 years of age or older.
• Minimum of 2 years of progressive experience in operations or guest-facing roles in a fast-paced environment.
• Prior supervisory or leadership experience preferred.
• Background in retail sales, food & beverage, amusement/entertainment, or recreation is advantageous.
• Basic proficiency with technology, including POS systems and Microsoft Office; comfortable learning new platforms.

Responsibilities

• Act as Manager on Duty (MOD) when GM/OM are not present to ensure operational excellence and safety.
• Provide on-the-floor leadership, coaching, and delegation across departments.
• Step into any park area as needed to maintain guest experiences and smooth operations.
• Drive guest interactions and promote park offerings to increase memberships.
• Enforce safety policies and ensure opening/closing/shift procedures are followed.

Skills

Leadership

Guest service

Communication

POS systems

Team coaching

MS Office

Teamwork

Tools

POS systems

MS Office

Teams

Job description

Sky Zone in Ravensworth, VA is seeking a Part-time Team Lead to help run daily operations on the floor, guest experiences, and events. You'll rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities, stepping in as MOD when leaders are away.

You bring at least 2 years in operations or guest-facing roles, supervisory experience, and a hands-on, coachable mindset. This role offers weekend/evening shifts and growth opportunities.