Part-Time Operations Coordinator — Calm Scheduling & Support

FourPoint People; Brentwood (TN); On-site; USD 28,000 - 30,000; Part time

Benefits offered by this job

Opportunity for advancement

Training & development

Wellness resources

Job summary

FourPoint People is hiring an Operations Coordinator for our plumbing client in Franklin, TN. This is an in-office, part-time role (Mon–Fri, 23–25 hours/week) with a focus on answering calls, scheduling service, and dispatching routine jobs.

Plumbing knowledge is helpful but not required. The position emphasizes strong phone and written communication, exceptional organization, and the ability to manage multiple active tasks while protecting client information.

Qualifications

• Strong phone presence and clear written communication.
• Calm, respectful, customer-first approach with tenants, property owners, and property managers.
• Excellent organization and follow-through while handling interruptions and multiple active jobs.
• Comfortable with browser-based software, calendars, attachments, and data entry.
• Willing to learn Housecall Pro and AppFolio.
• Able to work independently, protect customer information, and recognize when to escalate.
• Available for consistent weekday hours and on-site at the office.
• Property management, dispatch, customer service, or office coordination experience preferred.
• Plumbing knowledge is a plus but not required.

Responsibilities

• Answer incoming calls through the Housecall Pro dashboard, capture accurate job details, and return missed calls promptly.
• Schedule service appointments and coordinate access and timing with tenants, owners, and property managers.
• Keep customers updated on arrival windows, delays, and job status.
• Manage property management work orders in AppFolio and Housecall Pro, including photos and documentation.
• Monitor technician schedules, dispatch routine calls, and communicate changes to the field.
• Follow up on outstanding estimates and unscheduled work during quieter periods.
• Keep clear notes and accurate job records for seamless shift handoff.
• Send a brief end-of-day summary of urgent callbacks, approvals needed, and open items.

Skills

Phone presence

Written communication

Customer-first approach

Organization

Independent worker

multitasking

Consistent weekday hours

Tools

Housecall Pro

AppFolio

Job description

FourPoint People is hiring an Operations Coordinator for our plumbing client in Franklin, TN. This is an in-office, part-time role (Mon–Fri, 23–25 hours/week) with a focus on answering calls, scheduling service, and dispatching routine jobs.

Plumbing knowledge is helpful but not required. The position emphasizes strong phone and written communication, exceptional organization, and the ability to manage multiple active tasks while protecting client information.