Office Associate

Levin Furniture & Mattress; Pleasant Hills (PA); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Increased Pay Rates

Paid Training

Growth Opportunities

Great Benefits

Generous Employee Discount

Friendly Work Environment

Showroom with Top Brands

Job summary

Levin Furniture & Mattress in Pleasant Hills, PA is seeking a Part-Time Office Associate to support sales operations and customer service in our busy showroom and office. You will enter sales and order data into Storis, verify information, handle payments, and respond to customer inquiries across phone, web, chat, and in person.

Strong communication and computer skills are essential. We offer paid training, opportunities for growth, and competitive benefits, with a friendly team and a showroom

Qualifications

• High school diploma or equivalent.
• Clerical experience preferred.
• Strong communication and computer skills.
• Ability to manage documentation and orders accurately.

Responsibilities

• Enter sales and order information into Storis.
• Verify order data accuracy and fix discrepancies.
• Process cash, deliveries, orders, and account balances per guidelines.
• Provide customer service via calls, in person, and online channels.
• Respond to inquiries via phone, web, chat, mail, or fax.
• Meet performance standards for quality and volume.
• Process credit applications and financing paperwork.
• Verify paperwork for orders.
• Communicate professionally with staff.
• Maintain accurate files to maximize productivity.
• Provide clerical support as needed.
• Other duties as assigned.

Skills

Communication

Customer service

Microsoft Office

Organization

Data entry

Phone system

Storis

Attention to detail

Teamwork

Numerical reasoning

Education

High school diploma

Clerical experience preferred

Tools

Storis

Ring Central

Package AI Routing

Company Intranet

Job description

Levin Furniture & Mattress is Hiring a Part-Time Office Associate in Pleasant Hills, PA!

We are located at 292 Curry Hollow Rd, Pleasant Hills, PA 15236.

$16.00/hr.

Levin Furniture & Mattress Compensation And Benefits Program Offers

• Increased Pay Rates - Earn more at Levin
• Paid Training - A Blended Training Approach
• Growth Opportunities – Levin’s loves to promote from within
• Great Benefits – Dental, Vision, 401K, and PTO
• Generous Employee Discount
• Friendly, Supportive Work Environment
• Beautiful Showroom with Top Brands & Trends

Office Associate Job Description/Duties

• Accurately enters information regarding sales transactions and order information into Storis system.
• Verifies all information related to orders is accurate; identifies and corrects discrepancies.
• Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales & service orders, account balances in compliance with corporate guidelines.
• Provides customer service support by answering a high volume of inbound calls, managing counter inquiries, processing payments, solving customer complaints/questions.
• Answers, investigates and/or initiates actions on customer inquiries efficiently, using all customer access channels (phone, web, chat, mail, fax, etc.)
• Consistently meets or exceeds performance standards for service quality, accuracy and volume.
• Completes and processes credit applications, payments and financing paperwork.
• Verifies all paperwork for order processing is accurate.
• Communicates with internal and external personnel in a professional and timely manner.
• Maintains accurate files and processes in order to maximize productivity.
• Performs clerical support for store staff as needed.
• Other duties as assigned.

Required Skills And Abilities

• Excellent verbal and written communication, and listening skills.
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Ability to complete paperwork in an accurate, neat and efficient manner.
• Demonstrated knowledge of software, including Microsoft Office.
• Excellent organizational skills.
• Outstanding customer service skills.
• Knowledge and demonstrated ability to utilize Storis, Ring Central Phone System, Package AI Routing Software and Company Intranet systems preferred.

Education And Experience

• High school diploma or equivalent combination of education and experience.
• Previous clerical experience preferred

Physical Demands

• Ability to sit, stand, bend, stoop, and reach regularly.
• Ability to remain in a stationary position for an extended period.
• Ability to communicate effectively with customers and co-workers.
• Ability to operate relevant equipment and observe details to complete assigned responsibilities.

In order to provide equal employment and achievement opportunities to all individuals, employment decisions at Levin Furniture will be based on merit, qualifications, and abilities. Levin Furniture does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.