Part-Time Office Assistant: Scheduling & Front Desk

Fort Lewis; Durango (CO); Hybrid; USD 441,000 - 496,000; Part time

Job summary

Fort Lewis College is seeking an Office Assistant to support the Counseling Center with front-desk duties, scheduling, and admin tasks. The role is temporary, part-time (16–18 hours/week) through mid‑May, with hours during business days (8:00 am–5:00 pm).

The position requires one year of customer service experience, strong communication skills, and proficiency in Outlook, Word, and Excel. A background check is required; the role emphasizes confidentiality and a growth mindset.

Qualifications

• One year prior customer service experience or ability to demonstrate strong customer service orientation with sensitivity to the needs of others while exercising utmost confidentiality.
• Excellent verbal and written communication skills.
• Experience with computerized scheduling, data management, Outlook, Microsoft Word and Excel, and an ability to learn college computer applications.
• Capacity and willingness to receive and respond to direction and feedback from multiple team members and uphold a growth mindset.

Responsibilities

• As the initial point of contact for the department, provides excellent customer services and greets visitors to determine the visit purpose and respond accordingly.
• Initial triage of student mental health concerns and needs through questioning, observation, and intuition.
• Answer and screen all calls for the department and relay messages for counselors.
• Schedule and maintain office schedules for up to 9 clinical staff, 1 psychiatry provider, and up to 9 part-time interns.
• Assist in scheduling, spreadsheets, and paperwork for Behavior Assessments with the Housing Department while keeping client confidentiality.
• Prioritize schedules and deadlines to meet client and staff needs.
• Maintain an orderly reception area and group room.
• Provide additional administrative support to the Director and Administrative Coordinator as needed.
• Receive feedback gracefully and maintain confidentiality in all interactions.
• Maintain client information per state ethical guidelines and ensure digital accessibility per ADA/Section 508.

Skills

Customer service

Multi-tasking

Organization

Communication

Initiative

Confidentiality

Tools

Outlook

Microsoft Word

Excel

Job description

Fort Lewis College is seeking an Office Assistant to support the Counseling Center with front-desk duties, scheduling, and admin tasks. The role is temporary, part-time (16–18 hours/week) through mid‑May, with hours during business days (8:00 am–5:00 pm).

The position requires one year of customer service experience, strong communication skills, and proficiency in Outlook, Word, and Excel. A background check is required; the role emphasizes confidentiality and a growth mindset.