Part-Time Night Auditor - Weekends

WizeHire, Inc; Tallahassee (FL); On-site; USD 19,975 - 21,697; Full time

Job summary

Fairfield Inn Tallahassee North in Tallahassee, FL is seeking a night auditor who thrives on guest interaction and accurate recordkeeping. You will check guests in and out, handle reservations, coordinate with housekeeping, and ensure nightly financial records are accurate, including room charges and cash drawer activity.

This role requires weekend availability, a high school diploma or GED, and experience in hospitality front desk or guest services.

Qualifications

• Must be available on weekends.
• Must have completed high school or GED.
• 1 year hospitality front desk experience preferred.
• Overnight shift availability required.
• Proficiency with computers and reservation/accounting software.
• Excellent customer service and communication skills.

Responsibilities

• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide the correct keys and room numbers
• Take incoming calls, online and in-person room booking requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Connect with the housekeeping department to ensure guest accommodations are ready
• Bookkeeping: keep accurate records of all hotel guest account information
• Handle customer complaints as necessary
• Verify, audit, and reconcile all financial records, such as room charges, cash drawer activity, credit card transactions, final bill preparation, and occupancy percentages
• Complete additional bookkeeping, administrative, and accounting procedures as requested
• Prepare and distribute daily, weekly, and monthly reports to the general manager, department heads, and hotel management
• Ensure all guests feel they are having an exceptional experience at the property
• Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed

Skills

Customer service

Time management

Interpersonal skills

Communication skills

Proficiency with computers

Education

High school diploma or GED

Some college preferred

Tools

Microsoft Office

Reservation management systems

Accounting software

Job description

Fairfield Inn Tallahassee North 1/10 • Tallahassee, FL, US

Posted 2 days ago

Description

Our property is growing rapidly, and we are looking for a night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience! We provide the tools and training to bolster your hospitality career goals. If you are seeking an overnight position with a team of true professionals, apply today!

Responsibilities

• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide the correct keys and room numbers
• Take incoming calls, online and in-person room booking requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Connect with the housekeeping department to ensure guest accommodations are ready
• Bookkeeping: keep accurate records of all hotel guest account information
• Handle customer complaints as necessary
• Verify, audit, and reconcile all financial records, such as room charges, cash drawer activity, credit card transactions, final bill preparation, and occupancy percentages
• Complete additional bookkeeping, administrative, and accounting procedures as requested
• Prepare and distribute daily, weekly, and monthly reports to the general manager, department heads, and hotel management
• Ensure all guests feel they are having an exceptional experience at the property
• Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed

Qualifications

• Must be Available on Weekends
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Working knowledge of Microsoft Office and reservation management systems
• Must have graduated from high school, received a GED, or equivalent
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Well-versed in taking telephone calls and handling stressful situations
• High school diploma or equivalent required; some college preferred
• Outstanding communication skills and excellent customer service skills are required
• Proficiency with computers is required; experience with reservation and accounting software is desired
• Experience in the hospitality industry or guest services is preferred, but not required
• Requires a flexible schedule that allows for overnight shift hours

Compensation

$14.5 - $15.75/hour

About Fairfield Inn Tallahassee North 1/10

Fairfield Inn Tallahassee North is a structured and organized establishment that takes pride in the service we provide to our guests. We strive to ensure that every guest is happy, all the while maintaining a healthy work environment. The care for our guests unifies the staff and gives purpose to every staff member. We focus on celebrating our successes and improving the operational process with feedback from our guests.

We treat one another with respect, offer abundant communication, and work as a team to accomplish our most important goal: heightened Guest Satisfaction and efficient operations. Management is always available to assist the staff in professional pursuits or personal endeavors by providing resources and helping to accomplish goals.