Night Auditor

Seva Hospitality; Sidney (OH); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Hotel discounts

Flexible scheduling

Career growth opportunities

Team-focused culture

Job summary

Fairfield Inn and Suites in Sidney, OH is seeking a Night Auditor to join our hospitality team. You’ll be the first and last face guests see, setting a welcoming tone for every stay.

Responsibilities include checking in guests, managing reservations in the PMS, balancing accounts at shift end, answering calls, and promoting our rewards program. We offer full-time and part-time opportunities on the 3rd shift (11PM–7AM) with competitive hourly pay and hotel-discount perks that support a

Qualifications

• Excellent customer service and communication skills, both written and verbal.
• Ability to multitask effectively in a fast-paced, guest-facing environment.
• Flexible availability including evenings, weekends, and select holidays.
• Prior hotel front desk or customer service experience is preferred; PMS experience is a plus.

Responsibilities

• Welcome and check in arriving guests, creating a friendly first impression.
• Manage guest reservations, modifications, and cancellations using the PMS.
• Answer incoming calls and respond to inquiries with professionalism and warmth.
• Promote and enroll guests in hotel rewards programs.
• Resolve guest concerns promptly and escalate to management when needed.
• Balance daily accounts and perform end-of-shift financial reconciliation.

Skills

Customer service

Communication

Multitasking

PMS experience

Tools

PMS systems

Job description

Nght Auditor

At Fairfield Inn and Suites, we design and manage properties built on humble family values and a genuine love for hospitality. Every detail is intentional, every property is unique, and every guest — and team member — is treated like family.

We are seeking a Night Auditor to join our growing team. The Night Auditor is the heartbeat of our hotel. You'll be the first and last face our guests see, setting the tone for their entire stay. If you're energetic, solution-oriented, and love connecting with people, you'll thrive in this role.

Pay and Schedule

• $14-17 per hour
• 3rd shift (11PM-7AM)
• Full time and part time positions are available

Benefits

• Employee hotel discounts across Seva Hospitality and Marriott properties
• Flexible scheduling — full-time and part-time available across 1st, 2nd, and 3rd shifts
• Career growth opportunities within Seva Hospitality's expanding portfolio
• Collaborative, guest-focused team culture

Responsibilities

• Welcome and check in arriving guests, ensuring a smooth and friendly first impression at every interaction
• Manage guest reservations, modifications, and cancellations using the property management system (PMS)
• Answer incoming calls and respond to guest inquiries with professionalism and warmth
• Promote and enroll guests in hotel rewards programs
• Resolve guest concerns promptly and creatively, escalating to management when appropriate
• Balance daily accounts and perform end-of-shift financial reconciliation
• Assist the sales and revenue team with special requests, group blocks, and upselling opportunities
• Maintain a clean, organized, and welcoming front desk area at all times

Requirements

• Exceptional customer service and communication skills — written and verbal
• Ability to multitask and remain composed in a fast-paced, guest-facing environment
• Basic to moderate computer proficiency, including email and internet navigation
• Flexible availability, including evenings, weekends, and select holidays
• Self-motivated, detail-oriented, and reliably punctual
• Prior hotel front desk or customer service experience preferred; PMS experience (IHG, HotelKey, Hilton, or PEP) is a plus

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.