Night Auditor: Hospitality Bookkeeping & Guest Experience

WizeHire, Inc; Tallahassee (FL); On-site; USD 19,975 - 21,697; Full time

Job summary

Fairfield Inn Tallahassee North in Tallahassee, FL is seeking a night auditor who thrives on guest interaction and accurate recordkeeping. You will check guests in and out, handle reservations, coordinate with housekeeping, and ensure nightly financial records are accurate, including room charges and cash drawer activity.

This role requires weekend availability, a high school diploma or GED, and experience in hospitality front desk or guest services.

Qualifications

• Must be available on weekends.
• Must have completed high school or GED.
• 1 year hospitality front desk experience preferred.
• Overnight shift availability required.
• Proficiency with computers and reservation/accounting software.
• Excellent customer service and communication skills.

Responsibilities

• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide the correct keys and room numbers
• Take incoming calls, online and in-person room booking requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Connect with the housekeeping department to ensure guest accommodations are ready
• Bookkeeping: keep accurate records of all hotel guest account information
• Handle customer complaints as necessary
• Verify, audit, and reconcile all financial records, such as room charges, cash drawer activity, credit card transactions, final bill preparation, and occupancy percentages
• Complete additional bookkeeping, administrative, and accounting procedures as requested
• Prepare and distribute daily, weekly, and monthly reports to the general manager, department heads, and hotel management
• Ensure all guests feel they are having an exceptional experience at the property
• Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed

Skills

Customer service

Time management

Interpersonal skills

Communication skills

Proficiency with computers

Education

High school diploma or GED

Some college preferred

Tools

Microsoft Office

Reservation management systems

Accounting software

Job description

Fairfield Inn Tallahassee North in Tallahassee, FL is seeking a night auditor who thrives on guest interaction and accurate recordkeeping. You will check guests in and out, handle reservations, coordinate with housekeeping, and ensure nightly financial records are accurate, including room charges and cash drawer activity.

This role requires weekend availability, a high school diploma or GED, and experience in hospitality front desk or guest services.