Part-Time Night Auditor: Guest Services & Reconciliation

Socket.dev; The Colony (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K

PTO

Job summary

Raines Co. seeks a Night Auditor to oversee front desk operations during the night shift, post guest payments, and reconcile daily accounts. The role requires attentiveness and strong guest service skills.

You will handle reservations, balance the day’s transactions, ensure security procedures, and collaborate with the night team to maintain accuracy and guest satisfaction in a busy hotel environment.

Qualifications

• Experience in customer service, forward-facing, or other guest-related positions.
• Prior experience in the hospitality industry as a front desk agent or night auditor preferred.
• Experience with brand or property specific PMS, Quore, PBX and other hotel related systems.
• Proficient in Microsoft 365 or similar computer applications.
• Minimum High school diploma, GED or equivalent.
• Associate’s degree in Business Administration, Hospitality or related major preferred.

Responsibilities

• Maintains a friendly, professional, cheerful, and courteous demeanor at all times.
• Accurately answers inquiries from potential guests and accepts hotel reservations.
• Resolves guest problems and complaints efficiently while showing urgency.
• Responds to inquiries regarding reservations, hotel information and guest concerns promptly.
• Uses suggestive selling techniques to sell room nights and increase occupancy.
• Balances accounts and posts transactions for the day.
• Ensures end-of-day procedures are completed and day is properly reconciled.

Skills

Customer service

Front desk

Guest relations

Education

High school diploma

Associate’s degree in Business Administration or Hospitality

Tools

Quore

PBX

Hotel PMS

Job description

Raines Co. seeks a Night Auditor to oversee front desk operations during the night shift, post guest payments, and reconcile daily accounts. The role requires attentiveness and strong guest service skills.

You will handle reservations, balance the day’s transactions, ensure security procedures, and collaborate with the night team to maintain accuracy and guest satisfaction in a busy hotel environment.