Concierge - Tastemaker

Thompson Hotels; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free room nights

Medical, Dental and Vision Insurance

401K with company matching

Generous Paid Time Off

Tuition Reimbursement

Employee Stock Purchase Plan

Retail discounts

Job summary

Thompson Houston is hiring for an opening-team Concierge role. You will assist guests with reservations, provide local recommendations and ensure memorable experiences in a renowned 36-story hotel setting.

The position requires strong hospitality and communication skills, a guest-first mindset, and the ability to adapt to a fast-paced opening environment. Join Hyatt’s standards of service and a dynamic team.

Qualifications

• A genuine desire to satisfy guests in a fast-paced environment.
• Hospitality and Concierge experience is preferred.
• Refined verbal and written communication skills.
• Previous customer service experience.
• Must have flexible work availability to include mornings, evenings, weekends and holidays.

Responsibilities

• Tastemaker-Concierge answers questions, gives directions and makes detailed reservations or recommendations.
• Knowledge of hotel services, local events and venues and transportation options to assist guests.

Skills

Customer service

Hospitality experience

Concierge skills

Communication skills

Flexibility

Job description

Summary

Thompson Houston is now hiring new colleagues to join the hotel’s opening team. Set in a soaring 36-story skyscraper, Thompson Houston + The Residences at the Allen is the city’s newest and most fashionable landmark. This architectural marvel sets a stylish scene for influential locals, seasoned globetrotters, and cultural tastemakers to meet and connect, luxuriate, and celebrate. The hotel’s coveted location in verdant Buffalo Bayou Park centers the property as a veritable oasis within the city.

Organization – Thompson Houston

Thompson Houston is now hiring new colleagues to join the hotel’s opening team. Set in a soaring 36-story skyscraper, Thompson Houston + The Residences at the Allen is the city’s newest and most fashionable landmark. This architectural marvel sets a stylish scene for influential locals, seasoned globetrotters, and cultural tastemakers to meet and connect, luxuriate, and celebrate. The hotel’s coveted location in verdant Buffalo Bayou Park centers the property as a veritable oasis within the city.

Benefits

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Dental and Vision Insurance with only 30-day waiting period!
• 401K with company matching
• Generous Paid Time Off
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Tastemaker-Concierge are responsible for answering questions, giving direction and making detailed reservations or recommendations. This position requires knowledge of hotel services, local events and venues and transportation options. This offers the opportunity to engage in casual conversation and to indulge special requests.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Hospitality and Concierge experience is preferred
• Refined verbal and written communication skills.
• Previous customer service experience
• Must have flexible work availability to include mornings, evenings, weekends, and holidays

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.