Night Audit

Hyatt Hotels Corporation; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free room nights

Tuition reimbursement

401k match

Free employee meals

Job summary

Hyatt Hotels Corporation is seeking a Night Audit role to oversee overnight front office operations and assist with guest services. The position requires handling registrations, calls, and guest requests with accuracy and courtesy.

Responsibilities include night audit tasks, reconciling daily transactions, and preparing for the next day’s operations, while maintaining Hyatt's service standards and guest satisfaction.

Qualifications

• Hospitality and front desk experience is preferred.
• Desire to satisfy guests in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods.

Responsibilities

• Oversee night audit duties and assist Front Office during overnight shift.
• Handle guest registrations, phone calls, and guest requests and complaints.
• Reconcile daily transactions and prepare for the following day’s operations.

Skills

Hospitality experience

Front desk experience

Guest service orientation

Verbal communication

Written communication

Flexibility in schedule

Job description

Close Inclusive Collection Job Postings Notification

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\"

Peggy Focheux Duval: Director of Learning & Development, France

The Night Audit is responsible for overseeing specific night audit duties and assisting with Front Office operational duties during the overnight shift. Responsibilities may include the guest registration process, telephone communication with in-house and external callers, resolving guest requests and complaints, as well as traditional night audit duties including night roll, reconciling of the day’s transactions, processing payments, and preparing for the following day’s operation.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Why Work for Hyatt?

• Free room nights, Discounted and Friends & Family Room Rates
• Tuition Reimbursement
• Free employee parking or bus pass!
• PTO, new child leave, and Paid Holidays
• Discounts at various retailers – Apple, AT&T, T-Mobile, Rental Cars and many more!
• Medical, Dental and Vision Insurance
• Start saving for retirement with our 401k program and company match
• Employee Stock Purchase Plan
• Free colleague meals weekly
• Opportunities for career growth!

Our Values

Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Qualifications

Qualifications - External

• Hospitality and front desk experience is preferred
• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills
• Ability to stand for long periods of time.
• Must have flexible work availability to include mornings, evenings, weekends, and holidays