Night Audit

Hyatt; Houston (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Hyatt in Houston is seeking a Night Audit to oversee overnight front desk operations, greet guests, process registrations, and handle calls and guest requests. You will perform night audit duties, reconcile transactions, and prepare for the next day.

This role supports a guest-centered culture, offers opportunities for growth, and requires flexibility to cover mornings, evenings, weekends, and holidays. Hyatt associates enjoy benefits and a caring team environment.

Qualifications

• Hospitality/front desk experience preferred.
• Night Audit experience preferred.
• Desire to satisfy guests in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods.
• Flexible work availability to include mornings, evenings, weekends, and holidays

Responsibilities

• Oversee guest registration process during overnight shift.
• Handle telephone calls from in-house and external callers.
• Resolve guest requests and complaints.
• Perform night audit duties including night roll and reconciling day's transactions.
• Process payments and prepare for the following day’s operation.

Skills

Front desk experience

Night audit experience

Communication skills

Customer service orientation

Job description

The Night Audit is responsible for overseeing specific night audit duties and assisting with Front Office operational duties during the overnight shift. Responsibilities may include the guest registration process, telephone communication with in-house and external callers, resolving guest requests and complaints, as well as traditional night audit duties including night roll, reconciling of the day's transactions, processing payments, and preparing for the following day's operation.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Why Work for Hyatt?

• Free room nights, Discounted and Friends & Family Room Rates
• Tuition Reimbursement
• Free employee parking or bus pass!
• PTO, new child leave, and Paid Holidays
• Discounts at various retailers - Apple, AT&T, T-Mobile, Rental Cars and many more!
• Medical, Dental and Vision Insurance
• Start saving for retirement with our 401k program and company match
• Employee Stock Purchase Plan
• Free colleague meals weekly
• Opportunities for career growth!

Our Values : Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Qualifications - External

• Hospitality and front desk experience is preferred
• Night Audit experience preffered
• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills
• Ability to stand for long periods of time.
• Must have flexible work availability to include mornings, evenings, weekends, and holidays