Part-Time Member Services Specialist — Notary Eligible

Aaa Central Penn; Camp Hill (Cumberland County); On-site; USD 20,000 - 29,000; Part time

Job summary

AAA Central Penn is seeking a Part-Time Customer Service Representative for the Camp Hill branch to provide face-to-face support, build member relationships, and help with memberships and account updates.

You’ll assist with maps, TripTiks, EZPass, and merchandise, plus passport photos and notary training. This role emphasizes strong communication, friendly service, and community engagement in a retail-like setting.

Qualifications

• High school diploma or equivalent.
• Customer service or sales experience is a plus.
• Willing to become a Notary Public in PA within 12 months.
• Ability to pass a PA State Police background check.
• Strong communication skills when helping customers in person, on the phone, or online.
• Comfortable adapting to new situations in a fast-paced environment.
• Basic comfort using computers and multiple systems.

Responsibilities

• Deliver outstanding customer service by greeting members warmly and providing personalized support in a fast-paced branch environment.
• Drive membership growth and retention by assisting with new memberships, renewals, and account updates.
• Handle everyday member services, including maps, TripTiks, EZPass, and retail merchandise transactions.
• Provide specialty services such as passport photos, International Driving Permits, and foreign currency.
• Expand your skillset by becoming a Notary Public (AAA covers the process and support).
• Complete PennDOT services, including title transfers, registration, and licensing transactions.
• Connect members to the right solutions by referring them to AAA Travel Advisors and Insurance Agents.
• Promote AAA products and services by identifying opportunities to enhance the member experience.
• Maintain AAA’s high standards of service excellence, ensuring every interaction is positive and professional.

Skills

Customer service

Sales experience

Strong communication

Education

High school diploma or equivalent

Job description

AAA Central Penn is seeking a Part-Time Customer Service Representative for the Camp Hill branch to provide face-to-face support, build member relationships, and help with memberships and account updates.

You’ll assist with maps, TripTiks, EZPass, and merchandise, plus passport photos and notary training. This role emphasizes strong communication, friendly service, and community engagement in a retail-like setting.