Part-Time AAA Branch Customer Service Specialist in Harrisburg

Aaa Central Penn; Harrisburg (Dauphin County); On-site; USD 22,000 - 26,000; Part time

Job summary

AAA Central Penn is seeking a Part-Time Branch Customer Service Specialist in Harrisburg. You will greet members, provide personalized support, and help with memberships, renewals, and account updates in a friendly, fast-paced environment.

This role offers meaningful, face-to-face interactions in the local community and opportunities to grow within the organization. Location: Harrisburg, PA; hours are limited to part-time shifts.

Qualifications

• High school diploma or equivalent.
• Customer service or sales experience is a plus.
• Willing to become a Notary Public in PA within 12 months (we'll guide you through it).
• Ability to pass a PA State Police background check for PennDOT services.

Responsibilities

• Deliver outstanding customer service by greeting members warmly and providing personalized support in a fast-paced branch environment.
• Drive membership growth and retention by assisting with new memberships, renewals, and account updates.
• Handle everyday member services, including maps, TripTiks, EZPass, and retail merchandise transactions.
• Provide specialty services such as passport photos, International Driving Permits, and foreign currency.
• Expand your skillset by becoming a Notary Public (AAA covers the process and support).
• Complete PennDOT services, including title transfers, registration, and licensing transactions.
• Connect members to the right solutions by referring them to AAA Travel Advisors and Insurance Agents.
• Promote AAA products and services by identifying opportunities to enhance the member experience.
• Maintain AAA's high standards of service excellence, ensuring every interaction is positive and professional.

Skills

Customer service experience

Strong communication skills

Notary public (PA) preparation

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part-Time AAA Branch Customer Service Specialist in Harrisburg

Part Time Customer Service Harrisburg, PA, US

2 days ago Requisition ID: 2511

Where Helping People Isn't Just the Job – It's the Purpose – Start Your Career with AAA Central Penn!

Join AAA Central Penn and be part of a trusted brand that puts people first. As a Member Specialist at our branch location in Harrisburg, you'll step into a high-demand, customer-focused role. Our members count on us when it matters most—and you can be the reason they leave with peace of mind and a smile. You'll provide personalized, face-to-face support, build lasting relationships, and help members get the most out of their AAA benefits.

If you're looking for a stable, rewarding career opportunity with room to grow, this is your chance to deliver exceptional service while making an impact - starting at $17.65 per hour.

What Makes This Role Exciting:

• Variety in your day – no two interactions are the same
• Meaningful, purpose driven, face-to-face connections with members in your local community
• A role where you can truly make a difference in someone's day

What You Will Do to Make an Impact:

• Deliver outstanding customer service by greeting members warmly and providing personalized support in a fast-paced branch environment.
• Drive membership growth and retention by assisting with new memberships, renewals, and account updates.
• Handle everyday member services, including maps, TripTiks, EZPass, and retail merchandise transactions.
• Provide specialty services such as passport photos, International Driving Permits, and foreign currency.
• Expand your skillset by becoming a Notary Public (AAA covers the process and support).
• Complete PennDOT services, including title transfers, registration, and licensing transactions.
• Connect members to the right solutions by referring them to AAA Travel Advisors and Insurance Agents.
• Promote AAA products and services by identifying opportunities to enhance the member experience.
• Maintain AAA's high standards of service excellence, ensuring every interaction is positive and professional.

What You Bring:

• High school diploma or equivalent.
• Customer service or sales experience is a plus.
• Willing to become a Notary Public in PA within 12 months (we'll guide you through it).
• Ability to pass a PA State Police background check for PennDOT services.
• Strong communication skills when helping customers in person, on the phone, or online.
• Good listening skills and ability to make helpful decisions.
• Comfortable adapting to new situations in a fast-paced environment.
• Basic comfort using computers and multiple systems.

Our branch is open Monday - Friday from 9:00 a.m. - 5:00 p.m. as well as Saturday from 9:00 a.m. - 1:00 p.m.

AAA Central Penn is proud to be an equal-opportunity employer: EOE/M/F/D/V