Part-Time Member Services Specialist Notary Prep

AAA Central Penn; Susquehanna Township (PA); On-site; USD 20,000 - 29,000; Part time

Job summary

AAA Central Penn in Harrisburg is seeking a Part-Time Branch Customer Service Specialist to deliver personalized, face-to-face support for members. You’ll help with memberships, renewals, and account updates, while handling maps, travel services, and retail transactions in a busy branch.

You will gain opportunities to expand into Notary Public duties and PennDOT services, with AAA backing your training. The role emphasizes high-quality service, community connections, and growth within a trusted

Qualifications

• High school diploma or equivalent required.
• Customer service or sales experience is a plus.
• Willing to become a Notary Public in PA within 12 months (guide provided).
• Ability to pass a PA State Police background check.
• Strong communication skills when helping customers in person, on the phone, or online.
• Good listening skills and ability to make helpful decisions.
• Comfortable adapting to new situations in a fast-paced environment.
• Basic comfort using computers and multiple systems.

Responsibilities

• Deliver outstanding customer service by greeting members and providing personalized support in a fast-paced branch environment.
• Drive membership growth and retention by assisting with new memberships, renewals, and account updates.
• Handle everyday member services, including maps, TripTiks, EZPass, and retail merchandise transactions.
• Provide specialty services such as passport photos, International Driving Permits, and foreign currency.
• Expand your skillset by becoming a Notary Public (AAA covers the process and support).
• Complete PennDOT services, including title transfers, registration, and licensing transactions.
• Connect members to the right solutions by referring them to AAA Travel Advisors and Insurance Agents.
• Promote AAA products and services by identifying opportunities to enhance the member experience.

Skills

Customer service

Sales

Communication skills

Adaptability

Computers & multiple systems

Notary Public (PA within 12 months)

Education

High school diploma or equivalent

Job description

AAA Central Penn in Harrisburg is seeking a Part-Time Branch Customer Service Specialist to deliver personalized, face-to-face support for members. You’ll help with memberships, renewals, and account updates, while handling maps, travel services, and retail transactions in a busy branch.

You will gain opportunities to expand into Notary Public duties and PennDOT services, with AAA backing your training. The role emphasizes high-quality service, community connections, and growth within a trusted