Customer Service Representative for AAA Harrisburg

AAA Central Penn; Susquehanna Township (PA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

PTO

Paid holidays

Benefits package

401(k) match

Job summary

AAA Central Penn in Harrisburg, PA seeks a Member Specialist to greet members and support sales and services. You will process maps, EZPass, TripTiks, merchandise, and guide members toward travel and insurance agents. You may become a Notary Public and handle PennDOT transactions, passport photos, and ID permits.

We value friendly, professional service, flexibility, and teamwork. Starting at $17.65 per hour, the role offers strong benefits and learning opportunities within a supportive community.

Qualifications

• Minimum high school diploma or equivalent.
• Experience in customer service or sales preferred.
• Notary Public in PA or willingness to obtain within 12 months.
• Must pass PA State Police background clearance for PennDOT work.
• Strong communication across in-person, phone, chat, and email.
• Active listening and sound decision making.

Responsibilities

• Support membership sales, renewals, and account maintenance.
• Process maps, EZPass, TripTiks, merch sales, and similar services.
• Guide members toward travel and insurance agents.
• Become a Notary Public; assist with required steps.
• Perform PennDOT title and license transactions.
• Take passport photos and handle International Driver’s Permits.
• Refer members to additional AAA services and products.
• Maintain high service standards and greet members warmly.

Skills

Customer service

Sales experience

Notary Public

PA background check

Communication skills

Active listening

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative for AAA Harrisburg

Full Time Customer Service Harrisburg, PA, US

2 days ago Requisition ID: 2483

Member Specialist – Join the Fun at AAA Central Penn!

Starting at $17.65 per hour!

At AAA Central Penn, everything we do comes down to one mission: making life better for our members—and for the people who work here. We believe in high-quality care, genuine connection, and creating a workplace where people enjoy what they do.

We work hard. We help people. We support our community.
And we also believe that work should include moments of fun, celebration, teamwork, and belonging.

If you want a role where every day brings new conversations, new challenges, and new opportunities to brighten someone’s day, this may be your next great step.

Team Member Focused Benefits

• Generous, front-loaded PTO — take time off before you’ve accrued it.
• 1 personal day.
• 8 paid holidays, including Christmas Eve and New Year’s Eve.
• Medical, Dental, and Vision benefits.
• Health Savings Account (with AAA contribution) and Flexible Spending Accounts.
• 401(k) with up to 6% company match, fully vested at your first contribution.
• Company-paid Life Insurance and Long-Term Disability.
• Earn up to 3 extra PTO days for volunteering and participating in AAA Cares.
• Tuition Reimbursement.
• Free AAA Premier Membership.
• Discounts on travel, branch services, car batteries, and more.

What You’ll Be Doing

As a Member Specialist, you’ll be the welcoming face in our Harrisburg branch. Daily responsibilities include:

• Supporting membership sales, renewals, and account maintenance.
• Processing maps, EZPass, TripTiks, merchandise sales, and similar services.
• Guiding members toward our travel and insurance agents.
• Becoming a Notary Public (we’ll help you with the required steps).
• Performing PennDOT title and license transactions.
• Taking passport photos and handling International Driver’s Permits.
• Referring members to additional AAA services and products.
• Maintaining our high service standards.
• Greeting and assisting members with professionalism and warmth.

No two days are the same, and there’s always something new to learn.

What You Bring

• High school diploma or equivalent.
• Customer service or sales experience preferred.
• Already a Notary Public in PA or willing to obtain within 12 months.
• Ability to pass and maintain PA State Police background clearance for PennDOT work.
• Strong communication skills across in-person, phone, chat, and email channels.
• Active listening skills and the ability to make sound decisions.
• Flexibility to adapt to changing situations.

About AAA Central Penn

For more than a century, AAA has been known for reliability and exceptional service. With over 60 million members nationwide, we continue to support travelers and communities with roadside assistance, travel services, financial products, and insurance. Join us and become part of a trusted legacy.

Work Culture

We value community, inclusivity, and authenticity. Our culture is built on connection and belonging, and you’ll find opportunities throughout the year to engage, celebrate, and make a difference.

Employee Engagement

• Birthday and anniversary recognition
• Quarterly and annual awards
• Contests, trivia, and team activities
• Opportunities to join committees focused on wellness, safety, and engagement

You’ll be part of a team that values contribution and celebrates individuals.

AAA Central Penn is proud to be an equal-opportunity employer: EOE/M/F/D/V