Part-Time AAA Branch Customer Service Specialist in Harrisburg

AAA Central Penn; Susquehanna Township (PA); Presencial; USD 20.000 - 29.000; A tiempo parcial

Descripción de la vacante

AAA Central Penn in Harrisburg is seeking a Part-Time Branch Customer Service Specialist to deliver personalized, face-to-face support for members. You’ll help with memberships, renewals, and account updates, while handling maps, travel services, and retail transactions in a busy branch.

You will gain opportunities to expand into Notary Public duties and PennDOT services, with AAA backing your training. The role emphasizes high-quality service, community connections, and growth within a trusted

Formación

• High school diploma or equivalent required.
• Customer service or sales experience is a plus.
• Willing to become a Notary Public in PA within 12 months (guide provided).
• Ability to pass a PA State Police background check.
• Strong communication skills when helping customers in person, on the phone, or online.
• Good listening skills and ability to make helpful decisions.
• Comfortable adapting to new situations in a fast-paced environment.
• Basic comfort using computers and multiple systems.

Responsabilidades

• Deliver outstanding customer service by greeting members and providing personalized support in a fast-paced branch environment.
• Drive membership growth and retention by assisting with new memberships, renewals, and account updates.
• Handle everyday member services, including maps, TripTiks, EZPass, and retail merchandise transactions.
• Provide specialty services such as passport photos, International Driving Permits, and foreign currency.
• Expand your skillset by becoming a Notary Public (AAA covers the process and support).
• Complete PennDOT services, including title transfers, registration, and licensing transactions.
• Connect members to the right solutions by referring them to AAA Travel Advisors and Insurance Agents.
• Promote AAA products and services by identifying opportunities to enhance the member experience.

Conocimientos

Customer service

Sales

Communication skills

Adaptability

Computers & multiple systems

Notary Public (PA within 12 months)

Educación

High school diploma or equivalent

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part-Time AAA Branch Customer Service Specialist in Harrisburg

Part Time Customer Service Harrisburg, PA, US

4 days ago Requisition ID: 2511

Where Helping People Isn’t Just the Job – It’s the Purpose – Start Your Career with AAA Central Penn!

Join AAA Central Penn and be part of a trusted brand that puts people first. As a Member Specialist at our branch location in Harrisburg, you’ll step into a high-demand, customer-focused role. Our members count on us when it matters most—and you can be the reason they leave with peace of mind and a smile. You’ll provide personalized, face-to-face support, build lasting relationships, and help members get the most out of their AAA benefits.

If you’re looking for a stable, rewarding career opportunity with room to grow, this is your chance to deliver exceptional service while making an impact—starting at $17.65 per hour.

What Makes This Role Exciting:

• Variety in your day – no two interactions are the same
• Meaningful, purpose driven, face-to-face connections with members in your local community
• A role where you can truly make a difference in someone’s day

What You Will Do to Make an Impact:

• Deliver outstanding customer service by greeting members warmly and providing personalized support in a fast-paced branch environment.
• Drive membership growth and retention by assisting with new memberships, renewals, and account updates.
• Handle everyday member services, including maps, TripTiks, EZPass, and retail merchandise transactions.
• Provide specialty services such as passport photos, International Driving Permits, and foreign currency.
• Expand your skillset by becoming a Notary Public (AAA covers the process and support).
• Complete PennDOT services, including title transfers, registration, and licensing transactions.
• Connect members to the right solutions by referring them to AAA Travel Advisors and Insurance Agents.
• Promote AAA products and services by identifying opportunities to enhance the member experience.
• Maintain AAA’s high standards of service excellence, ensuring every interaction is positive and professional.

What You Bring:

• High school diploma or equivalent.
• Customer service or sales experience is a plus.
• Willing to become a Notary Public in PA within 12 months (we’ll guide you through it).
• Ability to pass a PA State Police background check for PennDOT services.
• Strong communication skills when helping customers in person, on the phone, or online.
• Good listening skills and ability to make helpful decisions.
• Comfortable adapting to new situations in a fast-paced environment.
• Basic comfort using computers and multiple systems.

Our branch is open Monday - Friday from 9:00 a.m. - 5:00 p.m. as well as Saturday from 9:00 a.m. - 1:00 p.m.

AAA Central Penn is proud to be an equal-opportunity employer: EOE/M/F/D/V