Part-Time Member Services Specialist

Ctpberk; Napa (CA); On-site; USD 33,000 - 43,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid time off & holidays

Performance incentive plan

Job summary

Redwood Credit Union in Napa, California is hiring a part-time Member Service Center Representative to join our on-site team. This role works 24 to 25 hours per week in the Member Service Center, handling routine and specialized telephone requests and back-office tasks.

You will answer member calls, complete phone transactions, share lending and membership information, research and resolve member issues, and provide basic support for online and mobile banking.

Qualifications

• Experience handling member calls in a financial services environment.
• Ability to research and resolve member issues.
• Basic knowledge of online and mobile banking.

Responsibilities

• Answer member calls and complete phone transactions.
• Provide information on lending and membership.
• Research and resolve member issues and provide back-office support.

Skills

Customer service

Telephone handling

Communication

Job description

Redwood Credit Union in Napa, California is hiring a part-time Member Service Center Representative to join our on-site team. This role works 24 to 25 hours per week in the Member Service Center, handling routine and specialized telephone requests and back-office tasks.

You will answer member calls, complete phone transactions, share lending and membership information, research and resolve member issues, and provide basic support for online and mobile banking.